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- Tasks: Monitor CCTV, control access, and respond to emergencies in a vibrant entertainment district.
- Company: Join First Response Group, a leader in security services, ensuring safety in central London.
- Benefits: Enjoy SIA upskilling, private healthcare, holiday allowance, and industry-leading pay rates.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on safety.
- Qualifications: Must have valid SIA Door Supervisor and CCTV Operator licences, plus relevant experience.
- Other info: Work a flexible 4-on-4-off shift pattern, with opportunities for professional development.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Control Room Operator, Central London role at First Response Group
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Join to apply for the Control Room Operator, Central London role at First Response Group
About The Role
We are seeking an experienced Control Room Operator to join our team at First Response Group for an immersive entertainment district in central London.
About The Role
We are seeking an experienced Control Room Operator to join our team at First Response Group for an immersive entertainment district in central London.
Successful candidates will be responsible for controlling officer deployment and any requests from the client.
Job Description
The Control Room Operator role also involves monitoring the CCTV cameras, controlling the access control of the building, and being the lead for any emergency and/or incident.
Shift Details
- 12.25 Hour shifts.
- 4 on 4 off shift pattern.
- Days and nights.
- £15.00 per hour.
Key Responsibilities Of The Control Room Operator Include
- Protecting the integrity, security, and safety of the site, its employees, guests, and visitors.
- Monitoring all CCTV, access control, and fire systems across the site.
- Protecting the company’s assets against theft, assault, fire, and other safety issues.
- Investigating security breaches, incidents, and other alarming behaviour.
- Ensuring that all mandatory positions are manned, and all staffing requests are being fulfilled.
- Responding to emergencies and incidents within designated areas promptly and according to policy.
- Completing reports and record observations, information, occurrences, and surveillance activities.
- Completing site administration duties.
- Ensuring compliance with government regulations.
- Delivering the highest levels of customer service, consistently demonstrating the core values of First Response Group.
The Control Room Operator position is for candidates with CCTV Operator and Door Supervisor licences, and previous experience in the control room or as an SOC Operative or Security Officer.
Benefits
- SIA upskilling and licence renewals.
- Holiday allowance of an average of 5.6 weeks per year pro-rata.
- Referral Scheme – earn £100 voucher for every successful referral.
- Private Healthcare package which includes GP24 and access to the Employee Assistance Program.
- Continuous professional development.
- Death-in-Service.
- Statutory Pension.
- Uniform.
- Industry-leading pay rates.
Additional Information
Must be able to work on a 4-on-4-off shift pattern on both days and nights.
Essential Skills
Essential Skills:
- Must have a valid SIA Door Supervisor Licence.
- Must have a valid CCTV Operators Licence.
- Must have the right to work in the UK.
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858.
- Must have demonstrable experience working in a similar role in high-profile / high-footfall environments.
- Have a high level of self-presentation.
- Be punctual and reliable.
- High levels of written and verbal communication skills.
- Be able to work independently as well as part of a team.
- Excellent interpersonal skills.
Desired Skills
- Knowledge of the Genetec platform would be advantageous
- The ability to work proactively and use intuition
- Have a keen attention to detail
- Strong literacy and numeracy skills
- Adaptable and responsive
- Ability to remain patient and calm under pressure
- Ability to remain alert and aware of surroundings
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Facilities Services
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Control Room Operator, Central London employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator, Central London
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Control Room Operator. Understanding the nuances of CCTV monitoring and emergency response will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the security industry, especially those who have experience in control room operations. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Highlight your experience in high-footfall environments when discussing your background. This is crucial for the role, so be ready to share specific examples of how you've managed security in busy settings.
✨Tip Number 4
Stay updated on the latest security technologies and practices, particularly regarding the Genetec platform mentioned in the job description. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace Control Room Operator, Central London
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in control room operations or similar roles. Mention specific responsibilities you've handled, such as monitoring CCTV or managing emergency incidents, to demonstrate your suitability for the position.
Showcase Your Licences: Clearly state that you possess a valid SIA Door Supervisor Licence and a CCTV Operators Licence. These are essential for the role, so make them prominent in your CV and cover letter.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Use keywords from the listing, such as 'monitoring CCTV', 'incident response', and 'customer service', to align your application with what First Response Group is looking for.
Demonstrate Communication Skills: Since the role requires high levels of written and verbal communication, provide examples of how you've effectively communicated in past roles. This could include writing reports, coordinating with team members, or interacting with clients.
How to prepare for a job interview at First Response Group
✨Showcase Your Experience
Make sure to highlight your previous experience in control room operations or as a Security Officer. Be prepared to discuss specific situations where you successfully managed incidents or monitored CCTV systems.
✨Demonstrate Communication Skills
As a Control Room Operator, effective communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you would respond to emergencies or coordinate with team members.
✨Familiarise Yourself with Relevant Technology
If you have knowledge of the Genetec platform or similar systems, mention it during the interview. Being tech-savvy can set you apart from other candidates and show that you're ready to hit the ground running.
✨Exhibit Calmness Under Pressure
Prepare examples that demonstrate your ability to remain calm and composed in high-pressure situations. This is crucial for a role that involves monitoring security and responding to incidents effectively.
