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- Tasks: Monitor systems, respond to events, and ensure safe operations in a fast-paced environment.
- Company: First Response Group is a leading security and facilities management company focused on innovation and employee development.
- Benefits: Flexible day and night shifts, a supportive community, and opportunities for personal growth.
- Why this job: Join a vibrant team where your quick thinking and attention to detail make a real impact.
- Qualifications: Previous control room or customer service experience preferred; strong communication skills required.
- Other info: Must provide a full 5-year employment and education history for verification.
The predicted salary is between 30000 - 42000 £ per year.
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Are you calm under pressure, detail-oriented, and passionate about operational excellence? As a Control Room Operator, you will be the heartbeat of our operations—monitoring systems, responding to real-time events, and ensuring everything runs safely and efficiently.
This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced, high-responsibility environment, we want to hear from you!
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Day and Night positions available!
- Respond promptly and professionally to telephone and email enquiries from colleagues and customers, ensuring clear and courteous communication at all times.
- Collaborate closely with the Control Room Team to maintain consistent, transparent, and ongoing communication regarding daily operations and service updates.
- Monitor and manage the employee tracking and scheduling system, ensuring data accuracy and timely updates.
- Compile and deliver accurate reports on incidents and operational events, sharing insights with both management and clients as required.
- Complete all necessary documentation efficiently, escalating issues appropriately and in a timely manner when needed.
- Liaise effectively with all departments across the organisation to support seamless operations and cross-functional coordination.
- Utilise FRG systems proficiently to carry out daily tasks and contribute to the smooth running of control room operations.
- Must be able to provide a full 5-year employment and/or education history, including addresses and landline contact details for verification purposes.
- Exceptional attention to detail with a commitment to accuracy and consistency.
- Punctual, reliable, and adaptable, with a professional appearance and a proactive attitude.
- Strong written and verbal communication skills, with the ability to interact confidently with colleagues and customers.
- Demonstrates sound judgement, integrity, and a professional demeanour in all situations.
- Previous experience working in a Control Room environment.
- Background in administration or customer service roles.
- Experience within the security industry is a strong advantage.
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of \’inclusion and happiness\’. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
DE&I
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of \’inclusion and happiness\’. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
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Control Room Operative employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used in control room operations. Understanding these tools will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Being able to articulate your thoughts clearly and calmly can set you apart, as this role requires effective interaction with both colleagues and customers.
✨Tip Number 3
Network with current or former Control Room Operatives if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you prepare better for your application process.
✨Tip Number 4
Showcase any relevant experience in customer service or administration during your discussions. Highlighting your background in these areas can illustrate your ability to handle the operational demands of the Control Room effectively.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room operations, administration, or customer service. Emphasise your attention to detail and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for operational excellence and your commitment to safety. Mention specific examples of how you've demonstrated quick thinking and effective communication in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as monitoring systems, data accuracy, and report compilation. Use keywords from the job listing to make your application stand out.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in high-pressure situations and your approach to teamwork. Be ready to discuss how you can contribute to the vibrant community at First Response Group.
How to prepare for a job interview at First Response Group
✨Show Your Calmness Under Pressure
As a Control Room Operative, you'll need to demonstrate your ability to stay calm in high-pressure situations. Prepare examples from your past experiences where you successfully managed stress and made quick decisions.
✨Highlight Attention to Detail
This role requires exceptional attention to detail. Be ready to discuss how you've ensured accuracy in previous roles, whether in documentation or data management, and how this has positively impacted operations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle communication with colleagues and clients.
✨Demonstrate Your Team Spirit
Collaboration is key in a Control Room environment. Share examples of how you've worked effectively within a team, supported your colleagues, and contributed to a positive workplace culture.
