Operations Administrator (Maternity Cover)

Operations Administrator Contract: 3 months Role Purpose The Operations administrator serves as a professional and welcoming first point of contact for visitors, clients, and colleagues, providing excellent customer service and comprehensive administrative support. The role encompasses onboarding and offboarding processes, coordination of meetings and events, basic ICT support, and the smooth day-to-day management of office facilities. The post holder will collaborate closely with the Operations Manager and the Ops team to ensure efficient processes and consistent support for the local office and the wider Reply workforce. About the Role Key Responsibilities Customer Service General Enquiries Act as the first point of contact for visitors, clients, and contractors, delivering a friendly, professional, and consistent customer service experience for all Answer, screen, and direct telephone calls, emails, and general queries, ensuring timely and accurate responses or appropriate escalation Manage visitor sign-in procedures, issue passes, and ensure security and access protocols are followed Maintain a professional, tidy, and welcoming reception area at all times Manage incoming and outgoing post, deliveries, and courier services Admini...