First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits:
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A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
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Working Monday to Friday with one Saturday per month
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Hybrid working at your line manager’s discretion
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And many more!
Key Requirements:
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A genuine 'Team Player', working collaboratively with your colleagues and our customer base
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You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
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Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities:
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This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
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You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
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Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position:
- You must have the permanent right to work in the UK
Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!
Customer Service Advisor in Leigh employer: First Response Finance
First Response Finance is an exceptional employer that prioritises employee development and teamwork in a dynamic hybrid work environment. With competitive salaries, an annual bonus scheme, and a strong focus on customer outcomes, we foster a culture of support and growth, making it an ideal place for those seeking meaningful and rewarding careers in finance.
