At a Glance
- Tasks: Engage with customers, manage accounts, and provide tailored financial solutions.
- Company: Rapidly growing organisation with a focus on customer service excellence.
- Benefits: Starting salary of £27,955, annual bonuses, and hybrid working options.
- Other info: Opportunities for personal growth and learning in a supportive environment.
- Why this job: Join a dynamic team and make a positive impact in customer finance.
- Qualifications: Team player with strong communication skills and a proactive mindset.
The predicted salary is between 27955 - 36261 £ per year.
We have seen considerable growth as an organisation and we are looking to grow our Customer Service departments.
Pay and Benefits
- A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements
- A genuine 'Team Player', working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions, and living by one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation, understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
How to Apply
You must have the permanent right to work in the UK.
Customer Care Specialist - Finance & Payments in Leigh employer: First Response Finance
As a Customer Care Specialist in Finance & Payments, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. With competitive salaries, a hybrid working model, and a culture that encourages learning from mistakes, we empower our team to make a meaningful impact while enjoying a healthy work-life balance. Join us and be part of an organisation that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist - Finance & Payments in Leigh
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, make sure you're comfortable talking about finance and payments. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your teamwork! Be ready to share examples of how you've collaborated with others in the past. We love team players who can also take initiative!
✨Tip Number 4
Be prepared to discuss mistakes! We value learning from them, so think of a time you made a mistake and what you learned. This shows resilience and a growth mindset, which we appreciate.
We think you need these skills to ace Customer Care Specialist - Finance & Payments in Leigh
Some tips for your application 🫡
Show Your Team Spirit:We want to see that you're a genuine 'Team Player'. In your application, highlight experiences where you've collaborated with others or contributed to a team goal. This will show us you can work well with both colleagues and customers!
Be Proactive and Forward-Thinking:Let us know how you take charge of your own learning and development. Share examples of when you've taken initiative or made decisions that had a positive impact. We love candidates who are forward thinkers and ready to make a difference!
Communicate Clearly:As a Customer Care Specialist, communication is key! Make sure your application reflects your ability to explain complex ideas simply. Use clear language and structure your thoughts well to demonstrate your communication skills right from the start.
Embrace Mistakes as Learning Opportunities:We believe in learning from our mistakes, so don’t shy away from sharing a time when things didn’t go as planned. Explain what you learned and how it helped you grow. This shows resilience and a willingness to improve, which we value highly!
How to prepare for a job interview at First Response Finance
✨Know Your Stuff
Before the interview, make sure you understand the basics of finance and payments. Brush up on common financial terms and concepts, as well as the specific services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Team Spirit
Since they’re looking for a genuine 'Team Player', be ready to share examples of how you've collaborated with others in previous roles. Think of situations where you’ve worked together to solve problems or improve customer experiences. This will demonstrate your ability to fit into their team-oriented culture.
✨Embrace Mistakes
One of their principles is to 'make mistakes and learn from them'. Be prepared to discuss a time when you made a mistake and what you learned from it. This shows resilience and a proactive attitude, which are key traits they value in a Customer Care Specialist.
✨Practice Your Communication Skills
As this role involves a lot of communication with customers, practice explaining complex financial concepts in simple terms. You might even want to role-play with a friend or family member. This will help you articulate your thoughts clearly during the interview and demonstrate your ability to communicate effectively.
