As a Graduate Vulnerable Customer Trainee within our Account Management team, you will support customers with their finance agreements and assist those experiencing financial difficulty, health challenges or other life events that require additional care and understanding. The role is primarily telephone based, handling inbound and making outbound calls. You will use active listening and problem-solving to understand each customer’s situation and identify the most appropriate, compassionate outcome. There are no call targets, allowing time to build rapport and focus on achieving fair and sustainable customer outcomes. You will receive structured training and mentoring; prior experience with vulnerable customers is helpful but not essential and we will send a full role profile to you once you've applied. Throughout your tenure you will gain skills and experience including: Customer relationship management Active listening and communication techniques Managing sensitive and complex customer conversations Problem-solving, decision-making and negotiation Knowledge of consumer finance and regulated environments Data awareness and analytical thinking Resilience, confidence and professional development Commercial awareness and how customer outcomes link to business performance
Graduate Vulnerable Customer Trainee employer: First Response Finance
First Response Finance is an exceptional employer that prioritises employee development and teamwork in a dynamic hybrid work environment. With competitive salaries, an annual bonus scheme, and a strong focus on customer outcomes, we foster a culture of support and growth, making it an ideal place for those seeking meaningful and rewarding careers in finance.
