At a Glance
- Tasks: Engage with customers via calls, providing support and solutions for their financial needs.
- Company: Join First Response Finance, a top-rated employer in vehicle finance.
- Benefits: Starting salary of £27,955, hybrid work, and annual bonuses.
- Other info: Opportunity to learn and grow in a dynamic environment.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Team player with a proactive attitude and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits:
A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
Working Monday to Friday with one Saturday per month
Hybrid working at your line manager’s discretion
And many more!
Key Requirements:
A genuine 'Team Player', working collaboratively with your colleagues and our customer base
You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities:
This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position:
You must have the permanent right to work in the UK
Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!
Customer Service Advisor in Leigh employer: First Response Finance
First Response Finance is an exceptional employer, recognised as a Sunday Times Top 100 Employer, where employee happiness and work-life balance are paramount. With competitive salaries, a supportive hybrid working environment, and a strong emphasis on personal growth and teamwork, we empower our Customer Service Advisors to thrive and make a meaningful impact in the vehicle finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leigh
✨Tip Number 1
Get to know the company! Research First Response Finance and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a great communicator. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a better chance of standing out. Plus, you’ll have access to AI-powered advice to help you along the way!
We think you need these skills to ace Customer Service Advisor in Leigh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for in a Customer Service Advisor. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Response Finance
✨Know the Company Inside Out
Before your interview, take some time to research First Response Finance. Understand their values, mission, and what makes them a top employer. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Team Spirit
As a Customer Service Advisor, being a team player is crucial. Prepare examples from your past experiences where you collaborated effectively with others. Highlight how you contributed to team success and how you can bring that same energy to their team.
✨Demonstrate Proactivity and Resilience
Think of situations where you took initiative or faced challenges head-on. Be ready to discuss how you learned from mistakes and adapted your approach. This aligns perfectly with their principle of making mistakes and learning from them.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice explaining complex ideas simply. You might want to role-play common customer scenarios with a friend. This will help you feel more confident in articulating payment plans and financial concepts during the interview.
