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For Companies At a Glance
- Tasks: Support vulnerable customers through phone calls, ensuring they understand their financial options.
- Company: Join the Number 1 vehicle finance company and a Sunday Times Top 100 Employer!
- Benefits: Starting salary of £27,955, hybrid working, and annual bonuses.
- Other info: Enjoy a supportive work culture that values your well-being and growth.
- Why this job: Make a positive impact on customers' lives while growing your career.
- Qualifications: Team player with strong communication skills and a proactive mindset.
The predicted salary is between 27955 - 36261 £ per year.
First Response Finance are the Number 1 vehicle finance company and a Sunday Times Top 100 Employer. We take the happiness, health, and work-life balance of our people very seriously. We have seen considerable growth as an organisation and are looking to grow our Customer Service departments.
Pay and Benefits
- A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements
- A genuine 'Team Player', working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions, and living by one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation, understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position
- You must have the permanent right to work in the UK
Vulnerable Customer Specialist employer: First Response Finance Ltd
Contact Detail:
First Response Finance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on First Response Finance. Understand their values and what makes them a top employer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Vulnerable Customer Specialist, you'll need to be a great communicator. Try role-playing with a friend or family member to get comfortable explaining complex financial concepts in simple terms.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Employers love candidates who can bounce back from challenges and learn from their mistakes, so don’t shy away from discussing those experiences.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our growing team!
We think you need these skills to ace Vulnerable Customer Specialist
Some tips for your application 🫡
Show Your Team Spirit: Make sure to highlight your teamwork skills in your application. We love a genuine 'Team Player' who collaborates well with others, so share examples of how you've worked together with colleagues to achieve great results.
Be Proactive and Positive: We’re looking for someone who takes charge of their own learning and growth. In your application, mention any experiences where you’ve taken initiative or made decisions that led to positive outcomes. Show us your forward-thinking attitude!
Communicate Clearly: As a Vulnerable Customer Specialist, clear communication is key. Use your application to demonstrate your ability to explain complex information simply. Whether it’s about finance agreements or payment plans, show us you can break it down for customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at First Response Finance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vulnerable Customer Specialist. Familiarise yourself with financial terms and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Team Spirit
Since teamwork is key for this role, be ready to share examples of how you've collaborated with others in the past. Think of specific situations where you worked together to solve a problem or improve a process. This will demonstrate your ability to be a 'Team Player' as they value collaboration highly.
✨Embrace Resilience
Prepare to discuss how you've handled challenges or setbacks in previous roles. Highlight your ability to learn from mistakes and bounce back stronger. This aligns perfectly with their principle of making mistakes and learning from them, showing that you can thrive in a dynamic environment.
✨Communicate Clearly
Practice explaining complex concepts in simple terms, especially around finance agreements and payment plans. During the interview, focus on clear communication, as this is crucial for the role. You want to convey that you can break down information for customers effectively, ensuring they feel supported and understood.