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- Tasks: Support vulnerable customers through effective communication and problem-solving.
- Company: Join the Number 1 vehicle finance company, a Sunday Times Top 100 Employer!
- Benefits: Starting salary of £27,955, hybrid working, and annual bonuses.
- Other info: Enjoy a supportive work environment focused on employee happiness and growth.
- Why this job: Make a positive impact on customers' lives while growing your career.
- Qualifications: Team player with strong communication skills and a proactive mindset.
The predicted salary is between 27955 - 36261 £ per year.
First Response Finance are the Number 1 vehicle finance company and a Sunday Times Top 100 Employer! We take our people’s happiness, health, and work-life balance very seriously. We have seen considerable growth as an organisation and are looking to grow our Customer Service departments.
Pay and Benefits
- A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements
- A genuine 'Team Player', working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions, and living by one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation, understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as...
Vulnerable Customer Specialist in London employer: First Response Finance Ltd
Contact Detail:
First Response Finance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Specialist in London
✨Tip Number 1
Get to know the company culture! First Response Finance values teamwork and employee happiness, so do a bit of research on their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Vulnerable Customer Specialist, you'll need to be a great communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your proactive side! During interviews, share examples of how you've taken initiative in past roles. This will demonstrate that you’re not just a team player but also someone who takes responsibility for their learning and growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining First Response Finance and ready to take that next step in your career.
We think you need these skills to ace Vulnerable Customer Specialist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping vulnerable customers and making a positive difference in their lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Vulnerable Customer Specialist role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Response Finance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vulnerable Customer Specialist. Familiarise yourself with common financial terms and the types of challenges customers might face. This will help you demonstrate your knowledge and show that you're proactive about learning.
✨Show Your Team Spirit
Since teamwork is key in this role, think of examples from your past experiences where you've worked collaboratively. Be ready to share how you contributed to a team goal or supported a colleague, as this will highlight your ability to be a genuine team player.
✨Embrace Resilience
Prepare to discuss situations where you've faced challenges or made tough decisions. Highlight how you learned from mistakes and adapted your approach. This aligns perfectly with the company's principle of making mistakes and learning from them, showing that you can handle the pressures of the role.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. Since the role involves communicating with customers about their financial situations, being able to convey information clearly and empathetically is crucial. Consider role-playing with a friend to refine your communication skills before the big day.