At a Glance
- Tasks: Assist customers with their finance queries and manage accounts through calls.
- Company: Join the Number 1 vehicle finance company, a Sunday Times Top 100 Employer!
- Benefits: Starting salary of £27,955, hybrid work, and annual bonuses.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Team player with a proactive attitude and strong communication skills.
The predicted salary is between 27955 - 36261 £ per year.
First Response Finance are the Number 1 vehicle finance company and a Sunday Times Top 100 Employer! We take the happiness, health, and work-life balance of our people very seriously. We have seen considerable growth as an organisation and are looking to grow our Customer Service departments.
Pay and Benefits
- A starting salary of £27,955 moving to £36,261 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements
- A genuine Team Player, working collaboratively with your colleagues and our customer base
- You will be proactive, taking responsibility for your learning and managing yourself, with a real drive to give your best and make a positive difference
- Someone who is resilient, not afraid to make big decisions, and lives by our operating principle: make mistakes and learn from them
Key Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation, understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position
- You must have the permanent right to work in the UK
Finance Customer Service Advisor - Hybrid in Leigh employer: First Response Finance Ltd
First Response Finance is an exceptional employer, recognised as a Sunday Times Top 100 Employer, where employee happiness and work-life balance are paramount. With a competitive salary structure, hybrid working options, and a strong emphasis on personal growth and teamwork, we foster a supportive environment that encourages our staff to thrive both professionally and personally.
Contact Details:
First Response Finance Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Finance Customer Service Advisor - Hybrid in Leigh
✨Tip Number 1
Get to know the company! Research First Response Finance and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, make sure you can explain complex financial concepts in simple terms. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Reach out to your network, attend industry events, and connect with people on LinkedIn. The more visible you are, the better your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about wanting to join First Response Finance and be part of their amazing team.
We think you need these skills to ace Finance Customer Service Advisor - Hybrid in Leigh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Finance Customer Service Advisor. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Response Finance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of vehicle finance and customer service. Brush up on common financial terms and concepts, as well as the specific services offered by First Response Finance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Team Spirit
Since they value teamwork, be ready to share examples of how you've collaborated with others in previous roles. Think of situations where you helped a colleague or worked together to solve a problem. This will demonstrate that you’re a genuine team player, which is key for this position.
✨Be Proactive and Positive
During the interview, highlight your proactive nature. Share instances where you took the initiative to improve a process or resolve an issue. Also, maintain a positive attitude throughout the conversation, as they’re looking for someone who can make a positive difference in their team.
✨Embrace Learning from Mistakes
They appreciate resilience and the ability to learn from mistakes. Be prepared to discuss a time when you faced a challenge or made a mistake, and explain what you learned from it. This shows that you can handle pressure and are willing to grow, aligning with their operating principles.
