At a Glance
- Tasks: Engage with customers via calls, managing their finance queries and providing solutions.
- Company: Join First Response Finance, the UK's top vehicle finance company and a Sunday Times Top 100 Employer.
- Benefits: Enjoy a competitive salary, annual bonuses, hybrid working, and a supportive work-life balance.
- Other info: This role offers a chance to make a real impact while developing your career.
- Why this job: Be part of a growing team that values your input and fosters personal development.
- Qualifications: Must be a proactive team player with strong communication skills and a drive to learn.
The predicted salary is between 27955 - 36261 £ per year.
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits
- A starting salary of £27,955 movingto£36,261 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements
- A genuine Team Player, working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: make mistakes and learn from them
Key Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position
- You must have the permanent right to work in the UK
Customer Service Advisor in Leigh employer: First Response Finance Ltd
First Response Finance is an exceptional employer, recognised as a Sunday Times Top 100 Employer, where employee happiness and work-life balance are at the forefront of our culture. With competitive salaries, a robust annual bonus scheme, and opportunities for hybrid working, we foster a supportive environment that encourages personal growth and teamwork. Join us in a thriving organisation that values resilience and proactive learning, making a meaningful impact in the vehicle finance industry.
Contact Details:
First Response Finance Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leigh
✨Tip Number 1
Familiarise yourself with the vehicle finance industry. Understanding the basics of finance agreements and common customer concerns will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of telephone interaction, consider role-playing scenarios with friends or family to build your confidence in explaining complex information clearly.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples from your past experiences where you collaborated successfully with others, as this is a key requirement for the role.
✨Tip Number 4
Demonstrate resilience in your approach. Think of situations where you faced challenges and how you overcame them, as this aligns with the company's value of learning from mistakes.
We think you need these skills to ace Customer Service Advisor in Leigh
Some tips for your application 🫡
Understand the Company:Familiarise yourself with First Response Finance. Look into their values, mission, and what makes them a top employer. This will help you tailor your application to align with their culture.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences that showcase your ability to communicate effectively and handle financial discussions.
Showcase Your Skills:Make sure to highlight skills such as resilience, teamwork, and proactivity in your application. Use specific examples to demonstrate how you've made decisions or learned from mistakes in past roles.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at First Response Finance specifically.
How to prepare for a job interview at First Response Finance Ltd
✨Show Your Team Spirit
As a Customer Service Advisor, being a team player is crucial. During the interview, share examples of how you've collaborated with colleagues in the past to achieve common goals. This will demonstrate your ability to work well within a team.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative in previous roles. Discuss how you proactively managed your learning and responsibilities, as this aligns with the company's values of forward-thinking and self-management.
✨Communicate Clearly
Since the role involves explaining complex financial information, practice articulating your thoughts clearly. Use simple language to explain concepts, and be prepared to answer questions about how you would handle customer inquiries effectively.
✨Embrace Mistakes as Learning Opportunities
The company values resilience and learning from mistakes. Be ready to discuss a time when you made a mistake and what you learned from it. This shows that you can adapt and grow, which is essential for success in this role.
