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- Tasks: Lead a team of sales account managers and drive B2B sales performance.
- Company: Join a well-known business supplying wholesale and retail clients.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and social events.
- Why this job: This role offers hands-on management experience and the chance to build key client relationships.
- Qualifications: Must have team management experience and a full UK driving licence.
- Other info: Initial 12-month fixed term contract with potential for further benefits after probation.
We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.
This role is initially offered on a 12 month fixed term contract.
This Customer Service / Wholesale Manager role includes:
- Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals
- Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries
- Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like
- Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue
- Management of sales orders through email, online, telephone and face to face client communication
Skills & experience required:
- People / team management experience is essential
- Experience within a B2B product based business
- Direct sales account management experience
- A full UK driving licence is required
- The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references
Hours, salary and company benefits:
- Monday to Friday 9am to 5pm
- Up to £35,000
- Monthly bonus scheme after 3 months employment
- Staff discounts
- Pension scheme
- 20 days holiday plus bank holidays
- Regular social events
- Further benefits after 6 month probation period
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Wholesale Team Manager employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Team Manager
✨Tip Number 1
Familiarise yourself with the B2B landscape and the specific challenges faced by wholesale businesses. Understanding the nuances of this sector will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the B2B and wholesale sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your team management style and how you've successfully led teams in the past. Be ready to share specific examples of how you've motivated your team to achieve sales targets.
✨Tip Number 4
Research StudySmarter and our values, as well as our approach to customer service. Tailoring your conversation to align with our mission can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Wholesale Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B sales and team management. Use specific examples that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Wholesale Team Manager role. Explain how your background aligns with the requirements, particularly your experience in managing customer service teams and driving sales performance.
Showcase Relevant Skills: Emphasise your people management skills and any direct sales account management experience. Mention your ability to implement strategies for improving sales performance and your experience in client relationship management.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Recruitment Services
✨Showcase Your Leadership Skills
As a Wholesale Team Manager, you'll be leading a team of sales account managers. Be prepared to discuss your previous experience in team management, including how you've motivated and developed your team members to achieve targets.
✨Demonstrate B2B Expertise
Since the role requires a strong background in B2B product-based businesses, make sure to highlight your relevant experience. Discuss specific examples of how you've successfully managed trade accounts and driven sales performance in similar environments.
✨Prepare for Client Relationship Questions
You'll need to manage key relationships with trade customers, so expect questions about your approach to client management. Prepare examples of how you've built and maintained strong relationships that led to increased revenue.
✨Be Ready to Discuss Performance Metrics
The role involves reporting on wholesale performance, so be prepared to talk about how you've used data to drive decisions in the past. Think of specific metrics you've tracked and how they influenced your strategies for improvement.
