At a Glance
- Tasks: Coordinate customer service and warehouse operations for efficient order fulfilment.
- Company: Join a growing business in Partridge Green with a focus on exceptional service.
- Benefits: Competitive salary, free onsite parking, and company pension.
- Other info: Fast-paced environment with opportunities for hands-on problem-solving and teamwork.
- Why this job: Be the key contact for customers and ensure their orders are handled smoothly.
- Qualifications: Valid Forklift Truck Licence and strong customer service skills required.
The predicted salary is between 27000 - 27000 £ per year.
An exciting opportunity has arisen for a Warehouse Customer Service Coordinator to join a growing business based in Partridge Green. This is a varied, hands-on role that combines customer service, warehouse operations and order fulfilment. Working closely with the Warehouse Logistics Manager, you will play a key role in ensuring customer orders are processed efficiently, stock is accurately maintained and customers receive an exceptional service from purchase through to aftercare.
As a Warehouse Customer Service Coordinator, your key responsibilities will include:
- Acting as a key point of contact for customer enquiries via phone and email
- Advising customers on products and providing excellent customer service
- Managing returns, warranty claims, repairs and replacements
- Liaising with courier partners regarding delivery issues and resolving customer queries
- Picking, packing and dispatching customer orders accurately
- Supporting daily warehouse operations and fulfilment activities
- Assisting with stock control, stock takes and inventory management
- Organising warehouse stock and maintaining a safe, efficient working environment
- Supporting incoming deliveries, container unloads and goods checks
- Operating a forklift truck when required
Requirements for the Warehouse Customer Service Coordinator:
- A valid Forklift Truck Licence
- Previous experience within a warehouse, fulfilment, logistics or similar operational environment
- Strong customer service and communication skills
- Excellent organisational skills and a high level of attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- Confidence using computer systems and online platforms
- A proactive, hands-on approach to work with strong problem-solving skills
- The ability to work independently whilst also contributing effectively as part of a team
Salary Hours for the Warehouse Customer Service Coordinator: £27,000 Monday to Friday, 8:30am to 5:30pm Based in Partridge Green Free onsite parking Company Pension.
This is an excellent opportunity for a practical and customer-focused individual who enjoys a varied role and takes pride in delivering outstanding service while supporting an efficient warehouse operation.
Warehouse & Customer Service Coordinator employer: First Recruitment Services
First Recruitment Services is an outstanding employer, offering a dynamic work environment in Portslade by Sea where driven individuals can thrive. With competitive salaries, uncapped commission, and clear pathways for career progression, employees are encouraged to develop their skills and achieve their professional goals while being part of a supportive and respected team.
Contact Details:
First Recruitment Services Recruitment Team
