At a Glance
- Tasks: Deliver outstanding customer service and manage enquiries, orders, and complaints.
- Company: Join a respected supplier of eco-friendly workplace products.
- Benefits: Competitive pay, flexible hours, and access to health and wellbeing support.
- Other info: Enjoy ongoing training and varied roles across different industries.
- Why this job: Make a real difference in customer experiences while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are recruiting on behalf of a well-established supplier of workplace, hygiene, cleaning, safety, and mobility products that supports businesses across a wide range of industries. This is an excellent opportunity to join a respected and growing business that supplies environmentally friendly hygiene products alongside workplace essentials and mobility aids to a broad customer base, including care homes and commercial businesses across the South East.
As a Customer Service Advisor, you will play a key role in delivering an outstanding customer experience. You will be responsible for managing customer enquiries, processing orders, resolving delivery issues, and building strong relationships with customers, suppliers, and internal teams. This is a 3-month maternity cover position based in Hailsham, working 20 hours per week, Tuesday to Friday, with working hours to be confirmed. The pay rate is £13.45 per hour.
Key Responsibilities- Deliver excellent customer service via telephone, email, and online chat, building and maintaining positive long-term customer relationships while taking ownership of enquiries from initial contact through to resolution and handling complaints professionally and efficiently.
- Accurately process customer orders, returns, credits, and customer records, ensuring all information is maintained correctly on internal systems and proactively managing back orders by recommending suitable alternative products when required.
- Work closely with Purchasing, Operations, Sales teams, suppliers, and courier partners to resolve stock, transportation, and delivery issues, while supporting colleagues across Customer Service and Internal Sales as needed.
- Identify opportunities to improve the customer experience and internal processes, maintaining up-to-date product and industry knowledge to provide informed support and recommendations.
Ideally at least 3 years’ experience in a customer service or similar role, with a proven ability to deliver high levels of customer service in a fast-paced environment. Excellent verbal and written communication skills, with the confidence to build positive customer relationships and resolve customer queries and complaints effectively. Strong problem-solving abilities and a calm, professional approach when working under pressure and managing challenging situations. Experience using CRM or ERP systems such as Business Central, SAP, Sage, or similar, with the ability to maintain accurate customer information and records (advantageous). Strong organisational skills with excellent attention to detail and the ability to accurately process customer orders, returns, and related administration. Demonstrated ability to prioritise workloads, manage multiple tasks simultaneously, and work effectively with internal teams, external suppliers, and courier partners to achieve positive outcomes. A proactive, self-motivated approach with a commitment to taking ownership of tasks and delivering excellent service from enquiry through to resolution.
Job Types: Part-time, Temporary (Maternity Cover) Hours: 20 hours per week, Tuesday to Friday Ongoing training and development opportunities Supportive and collaborative team environment Opportunity to join a respected and growing business Varied role with customer interaction at its core.
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces across different industries, whilst offering flexible working opportunities. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services
- Access to the UK’s largest employee discount platform
- Specialist medical assistance and support hotline
- Weekly pay
- Hundreds of gym discounts
- 24/7 access to mental health crisis support and counselling
- Employee discount programme
- Access to GP and prescription services
- Mental health and wellbeing support
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.
Customer Service Advisor (Maternity Cover) Part Timetemporary in Waldron employer: First Recruitment Services
First Recruitment Services is an outstanding employer, offering a dynamic work environment in Portslade by Sea where driven individuals can thrive. With competitive salaries, uncapped commission, and clear pathways for career progression, employees are encouraged to develop their skills and achieve their professional goals while being part of a supportive and respected team.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Maternity Cover) Part Timetemporary in Waldron
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like First Recruitment Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at First Recruitment Services and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Maternity Cover) Part Timetemporary in Waldron
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and First Recruitment Services.
Get Familiar with Our Brand:Before applying, take some time to learn about First Recruitment Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at First Recruitment Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress First Recruitment Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which First Recruitment Services will surely appreciate.
