At a Glance
- Tasks: Manage client accounts and coordinate with suppliers for premium brands.
- Company: Join a progressive company working with major UK and international brands.
- Benefits: Enjoy competitive salary, profit share, 24 days holiday, and pension scheme.
- Other info: Full training provided with excellent long-term career development opportunities.
- Why this job: Kickstart your account management career in a dynamic and supportive environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
Uckfield - Free on-site parking £31,000 – £32,000 + very good company benefits and company profit share scheme. Full-time, permanent. Hours: Monday to Friday 0830–1730.
Benefits:
- Employee Ownership Scheme (profit share after 1 year)
- 24 days holiday plus all UK bank holidays
- Pension scheme
- Sick pay & income protection
- Death in service benefit
The Opportunity:
An exciting opportunity has arisen to join our client who works closely with major UK and international brands. As a Client Services Executive, you’ll play a key role managing client accounts, coordinating with suppliers, and supporting the delivery of premium brands. This is a varied, fast-paced role, ideal for someone looking to develop their account management career within a progressive company that offers long-term career development and progression opportunities. Full training and support will be provided.
Key responsibilities include:
- Build and maintain strong relationships with retail and corporate clients
- Liaise with international suppliers to enhance product ranges
- Raise purchase orders and coordinate supply of components
- Manage stock levels and support production planning
- Work closely with customer service teams to resolve any queries
- Support pricing and cost calculations
- Investigate and resolve supplier, production, and customer issues
- Collaborate with the design team on product development and photoshoots
- Assist with marketing, including social media and e-commerce uploads
- Provide on-site support during peak seasonal periods
- General administration duties as required
About You:
We’re looking for a proactive, organised, and driven individual who thrives in a dynamic environment.
Essential skills:
- Strong customer service and communication skills
- Confident dealing with clients and suppliers
- Highly organised with excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Proficient in Microsoft Office
If you’re looking to progress your career in a well-established business, apply today to be considered. Shortlisting is underway – early application is recommended.
Client Services Executive in Uckfield employer: First Recruitment Services
First Recruitment Services is an outstanding employer, offering a dynamic work environment in Portslade by Sea where driven individuals can thrive. With competitive salaries, uncapped commission, and clear pathways for career progression, employees are encouraged to develop their skills and achieve their professional goals while being part of a supportive and respected team.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Uckfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Uckfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at First Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Recruitment Services!
How to prepare for a job interview at First Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
