At a Glance
- Tasks: Provide top-notch application support and troubleshoot issues for a diverse customer base.
- Company: Innovative software business in Shoreham-by-Sea with a focus on client services.
- Benefits: 25 days holiday, company pension, training opportunities, and hybrid working after probation.
- Other info: Enjoy occasional travel, a company car, and excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience with Linux CLI, strong communication skills, and a customer-first mindset.
A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution. You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.
A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance; if you do not match the criteria, you will need to have access to your own vehicle.
As a 2nd Line Application Support Specialist, your key responsibilities will include:
- Occasional travel to customer sites across the UK
- Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
- Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
- Replicate and document bugs clearly for development teams
- Act as a trusted contact via phone, email, and service desk
- Contribute to the knowledge base to support continuous team improvement
Requirements:
- A valid UK driving license
- Experience working with Linux CLI (troubleshooting and administration)
- Strong communication skills - able to engage both technical and non-technical stakeholders
- A customer-first approach with a genuine desire to deliver positive outcomes
- Highly organised with excellent time management
- A proactive, self-motivated approach with the ability to work independently
Benefits:
- 25 days holiday + extra day off on your birthday
- Company pension
- Training and development opportunities
- Volunteering days
- Company car (if eligible for insurance)
- Hybrid working (after successful 3-months’ probation)
This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between 9am–10pm. Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance.
2nd Line Application Support Specialist in Shoreham-by-Sea employer: First Recruitment Services
Join a dynamic and innovative software business in Shoreham-by-Sea, where your technical skills and customer-first mindset will be valued and nurtured. With a strong emphasis on employee growth, we offer 25 days of holiday plus an extra day off for your birthday, a company pension, and opportunities for training and development. Our supportive work culture encourages collaboration and continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Application Support Specialist in Shoreham-by-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what First Recruitment Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges First Recruitment Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at First Recruitment Services!
✨Direct Apply to First Recruitment Services
Let's not forget to apply directly through the First Recruitment Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Application Support Specialist in Shoreham-by-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at First Recruitment Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at First Recruitment Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at First Recruitment Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
