Service Advisor Full TimePermanent

Service Advisor Full TimePermanent

Basingstoke Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver top-notch customer service and manage vehicle maintenance communications.
  • Company: Join a reputable automotive dealership known for its exceptional service.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Be part of a fast-paced team that values customer satisfaction and industry knowledge.
  • Qualifications: Experience in automotive customer service and strong communication skills are essential.
  • Other info: Apply soon; short-listing is happening quickly!

The predicted salary is between 28800 - 43200 £ per year.

The role

:

Are you passionate about the automotive industry and delivering exceptional customer service? We have an exciting opportunity for an experienced Automotive Customer Service Advisor to join my clients very successful and busy dealership. If you thrive in a fast-paced environment and have a proven track record in customer service in the motor sector, we want to hear from you!

Duties and responsibilities – Service Advisor

  • Provide outstanding customer service to all visitors and customers, ensuring their needs and concerns are addressed promptly and professionally.
  • Act as a liaison between customers and the dealership’s service department, effectively communicating vehicle maintenance and repair requirements.
  • Schedule appointments and manage the booking system to ensure efficient use of service department resources.
  • Ensure accurate and timely invoicing for services provided, while maintaining a high level of attention to detail.
  • Handle any customer complaints and resolve issues effectively, ensuring customer satisfaction.
  • Stay up-to-date with product knowledge and technical specifications to provide accurate information to customers.
  • Competencies, knowledge and experience required:

  • Proven experience as an Automotive Customer Service Advisor in a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the ability to handle customer concerns with empathy and professionalism.
  • Knowledge of automotive products, services, and maintenance procedures.
  • Good computer skills
  • This is an excellent opportunity to use your experience of working within a motor dealership at a superb organisation who have a great reputation in the industry.

    For more information regarding this new and exciting opportunity, please apply now! . Short-listing will take place soon – don’t miss out!

    Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

    Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

    Service Advisor Full TimePermanent employer: First Recruitment Services

    Join a dynamic and reputable automotive dealership where your passion for customer service will be valued and rewarded. With a strong focus on employee development, we offer comprehensive training and growth opportunities in a supportive work culture that prioritises teamwork and excellence. Located in a thriving area, our dealership provides a fast-paced environment that encourages innovation and recognises the contributions of every team member.
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    Contact Detail:

    First Recruitment Services Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Advisor Full TimePermanent

    ✨Tip Number 1

    Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the field.

    ✨Tip Number 2

    Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and complaints effectively, which is crucial for a Service Advisor.

    ✨Tip Number 3

    Network with professionals in the automotive sector through social media platforms like LinkedIn. Building connections can provide valuable insights and potentially lead to job referrals.

    ✨Tip Number 4

    Research the specific dealership you are applying to. Understanding their values, services, and customer base can help you tailor your approach and show that you are genuinely interested in joining their team.

    We think you need these skills to ace Service Advisor Full TimePermanent

    Customer Service Excellence
    Communication Skills
    Interpersonal Skills
    Problem-Solving Abilities
    Attention to Detail
    Automotive Knowledge
    Appointment Scheduling
    Complaint Resolution
    Technical Specifications Understanding
    Computer Proficiency
    Time Management
    Empathy
    Fast-Paced Environment Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience in the automotive industry and customer service. Use specific examples that demonstrate your skills in handling customer concerns and providing exceptional service.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your ability to thrive in a fast-paced environment. Mention how your previous experiences align with the responsibilities of a Service Advisor.

    Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and knowledge of automotive products. These competencies are crucial for the role and should be clearly articulated.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Advisor position.

    How to prepare for a job interview at First Recruitment Services

    ✨Show Your Passion for the Automotive Industry

    Make sure to express your enthusiasm for cars and the automotive sector during the interview. Share any personal experiences or stories that highlight your passion, as this will resonate well with the interviewer.

    ✨Demonstrate Excellent Communication Skills

    As a Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with customers in past roles, especially when addressing their concerns.

    ✨Prepare for Problem-Solving Scenarios

    Expect questions that assess your problem-solving abilities. Think of specific examples where you successfully resolved customer complaints or issues, showcasing your empathy and professionalism in those situations.

    ✨Familiarise Yourself with Automotive Knowledge

    Brush up on your knowledge of automotive products, services, and maintenance procedures. Being able to discuss technical specifications or recent developments in the industry can set you apart from other candidates.

    Service Advisor Full TimePermanent
    First Recruitment Services
    Location: Basingstoke
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