At a Glance
- Tasks: Handle customer queries and complaints via phone, email, and live chat.
- Company: First Recruitment Services, a dynamic team in Portslade by Sea.
- Benefits: Salary of £27,000 - £32,000, hybrid working, pension scheme, and career progression.
- Other info: Exciting opportunities for growth in a supportive environment.
- Why this job: Join a busy team and make a real difference in customer experience.
- Qualifications: Strong communication skills, multitasking ability, and attention to detail.
The predicted salary is between 27000 - 32000 € per year.
First Recruitment Services is seeking an experienced Customer Relations Executive to join their busy team in Portslade by Sea. You will be responsible for handling customer queries and complaints via phone, email, and live chat, ensuring a high level of service while managing multiple cases.
Key requirements include:
- Strong communication skills
- The ability to multitask
- A detail-oriented approach
The role offers a salary of £27,000 - £32,000, hybrid working options post-probation, and numerous benefits including a pension scheme and career progression opportunities.
Hybrid Customer Experience & Aftercare Specialist in Portslade employer: First Recruitment Services
First Recruitment Services is an excellent employer that values its employees by offering a supportive work culture and opportunities for career advancement. Located in the vibrant area of Portslade by Sea, the company provides hybrid working options post-probation, a competitive salary, and a comprehensive benefits package including a pension scheme, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience & Aftercare Specialist in Portslade
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples where you've successfully managed complaints or multitasked effectively, as these will highlight your suitability for the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Hybrid Customer Experience & Aftercare Specialist in Portslade
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling customer queries, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Multitasking is Key:We know that managing multiple cases is part of the job, so don’t shy away from sharing examples of how you've successfully juggled tasks in the past. This will show us that you can handle the fast-paced environment we thrive in.
Attention to Detail Matters:Being detail-oriented is crucial for this role. In your application, mention specific instances where your attention to detail made a difference in resolving customer issues or improving processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Recruitment Services
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences handling queries and complaints, as well as how you ensured a high level of service. This will show that you understand the core of the role.
✨Showcase Your Multitasking Skills
Prepare examples that demonstrate your ability to manage multiple cases simultaneously. Think of specific situations where you successfully juggled various tasks without compromising on quality. This will highlight your organisational skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since strong communication skills are key for this role, consider doing mock interviews with friends or family. This will help you feel more confident and ensure you convey your ideas effectively.
✨Research the Company Culture
Take some time to learn about First Recruitment Services and their approach to customer relations. Understanding their values and culture will allow you to tailor your responses and show that you're a great fit for their team.
