At a Glance
- Tasks: Support customers through phone, email, and live chat while resolving queries and complaints.
- Company: Join a dynamic team at Wild Recruitment Ltd with a focus on customer experience.
- Benefits: Enjoy a competitive salary, monthly bonuses, hybrid work, and 31 days holiday.
- Other info: Fast-paced environment with great opportunities for career progression.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience in customer relations and strong communication skills are essential.
The predicted salary is between 27000 - 32000 € per year.
A role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused on handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation.
This Customer Relations Executive role involves:
- Acting as the main point of contact for customers following installation
- Managing customer queries, concerns and complaints from start to resolution
- Handling a high volume of cases simultaneously, prioritising effectively
- Coordinating service visits and follow up appointments
- Liaising with internal departments to resolve technical or service issues
- Updating CRM systems with accurate case notes and outcomes
- Responding to customer feedback and written correspondence professionally
- Meeting service levels and KPI targets within the customer relations function
Skills & experience required:
- Previous customer relations or complaints handling experience
- Strong written and verbal communication skills
- Confident managing sensitive or complex customer situations
- Ability to multitask and manage 20+ active cases effectively
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced office based environment
Salary, hours and company benefits:
- £27,000 – £32,000 basic salary plus monthly bonus scheme
- Monday to Friday between 9am – 8pm (37.5 hours per week), one Saturday per month on a rota basis between 9am – 6pm, paid overtime or time in lieu
- Hybrid working after probation period
- 31 days holiday inclusive of Bank Holidays allowance
- Pension scheme
- Cycle to work scheme
- Free onsite parking
- Health focused benefits
- Career progression opportunities and salary reviews
Customer Relations Executive in Portslade employer: First Recruitment Services
At Wild Recruitment Ltd, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters growth and development for our Customer Relations Executives. With a strong focus on employee well-being, we provide competitive salaries, a hybrid working model, and numerous benefits including health-focused initiatives and career progression opportunities. Join us in our fast-paced office where your contributions are valued, and you can make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive in Portslade
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple cases at once. This will demonstrate that you can thrive in a fast-paced environment like the one they offer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Executive in Portslade
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer relations. We want to see how your skills match the role, so don’t be shy about showcasing your previous successes!
Show Off Your Communication Skills:Since this role involves a lot of written correspondence, it’s crucial to demonstrate your strong communication skills. Keep your application clear, concise, and professional – we love a well-structured message!
Highlight Your Organisational Skills:Given the fast-paced nature of the job, emphasise your ability to multitask and manage multiple cases. Share examples of how you’ve successfully juggled various responsibilities in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at First Recruitment Services
✨Know Your Stuff
Make sure you understand the technical aspects of the product you'll be dealing with. Brush up on any relevant details and be ready to explain how you would handle customer queries or complaints related to these technicalities.
✨Showcase Your Multitasking Skills
Since this role involves managing multiple cases at once, prepare examples from your past experience where you've successfully juggled several tasks. Highlight your organisational skills and how you prioritise effectively under pressure.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to convey information clearly and professionally, especially when dealing with sensitive customer situations. Consider doing mock interviews to refine your responses.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on common systems used in customer relations. Being able to talk about how you would update case notes and manage customer feedback will show you're proactive.
