Patient Coordinator Full TimePermanent
Patient Coordinator Full TimePermanent

Patient Coordinator Full TimePermanent

Crawley Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate patient appointments and manage clinic schedules in a fast-paced environment.
  • Company: Join First Recruitment Services, a dynamic team in the healthcare sector.
  • Benefits: Enjoy hybrid work, private healthcare, pension, and a wellbeing programme.
  • Why this job: Make a real impact on patient care while working in a supportive team culture.
  • Qualifications: Experience in healthcare or medical administration is preferred; strong communication skills are essential.
  • Other info: Weekend coverage required 1-2 weekends per month.

The predicted salary is between 28800 - 43200 £ per year.

  • Position: Patient Coordinator
  • Salary: £23,800
  • Location: Crawley
  • Hours: Monday – Friday
  • Benefits: Hybrid work, private healthcare, pension, staff wellbeing program
  • We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.

    This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.

    Patient Coordinator responsibilities:

  • Manage daily clinic worklists and cancellations using Systema Live software.
  • Be the first person patients speak to by phone, email, or in person.
  • Handle new patient referrals by following set procedures.
  • Book appointments based on medical urgency and waiting times, and raise any issues.
  • Work with patients to find suitable appointment times, including for urgent needs.
  • Send appointment reminders and confirmations on time.
  • Always communicate with patients in a polite and professional way.
  • Support patients with special needs, like arranging interpreters.
  • Keep patients and visitors updated with important information.
  • Answer patient questions and pass on more serious concerns to your manager.
  • Stay informed about how the service works to book appointments effectively.
  • Manage cancellations and waiting lists, updating systems as needed.
  • Follow office procedures across different services and contracts.
  • Reply to queries on time or escalate them if needed.
  • Upload referrals into systems when required.
  • Send out medical reports and alert referrers if there are urgent results.
  • Hit performance targets
  • Support with weekend coverage (1–2 weekends/month).
  • Skills & experience required:

  • Background in healthcare or medical administration (vet/healthcare assistant experience a plus).
  • Personality traits: hardworking, patient, professional, flexible, and collaborative.
  • Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).
  • Comfortable working in a high-pressure environment with people’s lives on pause.
  • Demonstrates purpose-driven work ethic—understands the impact of timely patient care.
  • Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

    Patient Coordinator Full TimePermanent employer: First Recruitment Services

    At First Recruitment Services, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Crawley. Our Patient Coordinators enjoy a hybrid work model, comprehensive private healthcare, and a robust pension plan, all while contributing to a meaningful mission of enhancing patient care. With a strong focus on employee wellbeing and professional growth, we empower our team members to thrive in their roles and make a real difference in the lives of our patients.
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    Contact Detail:

    First Recruitment Services Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Patient Coordinator Full TimePermanent

    ✨Tip Number 1

    Familiarise yourself with the Systema Live software mentioned in the job description. Understanding how to navigate this system will not only boost your confidence during the interview but also demonstrate your proactive approach to learning and adapting to new tools.

    ✨Tip Number 2

    Highlight any previous experience you have in healthcare or medical administration, especially if you've worked directly with patients. Be ready to share specific examples of how you've improved patient experiences or managed scheduling effectively.

    ✨Tip Number 3

    Prepare to discuss scenarios where you've had to handle high-pressure situations. Think of examples that showcase your patience and ability to pivot quickly when plans change, as these traits are crucial for a Patient Coordinator role.

    ✨Tip Number 4

    Research the company and its values, particularly their focus on patient care and wellbeing. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.

    We think you need these skills to ace Patient Coordinator Full TimePermanent

    Strong Communication Skills
    Patient Care Experience
    Healthcare Administration Knowledge
    Proficiency in Systema Live Software
    Appointment Scheduling
    Time Management
    Problem-Solving Skills
    Adaptability
    Attention to Detail
    Professionalism
    Collaboration Skills
    Ability to Handle High-Pressure Situations
    Empathy and Patience
    Organisational Skills
    Customer Service Orientation

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in healthcare or medical administration. Emphasise skills like communication, adaptability, and any specific software knowledge, such as Systema Live.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving the patient journey. Mention specific examples of how you've handled high-pressure situations or adapted to changes in previous roles.

    Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as managing cancellations, booking appointments based on urgency, and providing excellent patient support.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial in a patient-facing role.

    How to prepare for a job interview at First Recruitment Services

    ✨Show Your Communication Skills

    As a Patient Coordinator, strong communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you effectively handled patient inquiries or resolved issues.

    ✨Highlight Your Adaptability

    This role requires someone who can pivot quickly in a fast-paced environment. Be prepared to discuss situations where you've successfully adapted to changes or unexpected challenges, showcasing your flexibility and problem-solving skills.

    ✨Demonstrate Your Understanding of Patient Care

    Make sure to convey your passion for improving the patient journey. Discuss any relevant experience in healthcare or medical administration, and how it has shaped your understanding of the importance of timely and effective patient care.

    ✨Prepare Questions About the Role

    At the end of the interview, have a few thoughtful questions ready about the team dynamics, office procedures, or how they handle cancellations and urgent appointments. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

    Patient Coordinator Full TimePermanent
    First Recruitment Services
    Location: Crawley
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