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For Companies At a Glance
- Tasks: Handle calls, schedule resources, and ensure service agreements are met.
- Company: Join a dynamic Network Operations team focused on efficiency.
- Benefits: Weekly pay, NHS support, gym discounts, and mental health resources.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: Strong PC skills and excellent communication are key.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 15 - 20 £ per hour.
Our client is seeking a highly organised Call Handler to support their Network Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential.
Key Responsibilities
- Handle inbound and outbound customer calls to support timely job completion.
- Schedule field staff and contractors to maximise productivity and meet SLAs.
- Update and maintain records across systems including SAP, PowerOn, MRS and Netmap.
- Prioritise daily work using reports and jeopardy management tools.
- Liaise with engineers, suppliers, and meter operator partners to coordinate work.
- Produce and distribute operational reports.
- Support the creation and processing of work orders and purchase orders.
- Ensure customer queries are resolved professionally and escalated when needed.
- Assist with utility plans and ensure compliance with Guaranteed Standards.
- Adapt to short‑notice changes and support emergency response when required.
Skills & Experience
- Strong PC skills with the ability to learn multiple systems quickly.
- Confident communicator with excellent customer service skills.
- Able to work under pressure in a busy team environment.
- Highly organised with strong administrative accuracy.
- Self‑motivated, reliable, and committed to delivering high‑quality work.
- Understanding of electrical networks is beneficial but not essential.
Success Measures
- Meeting SLA targets and productivity goals.
- Accurate and timely scheduling and system updates.
- Positive customer and supplier feedback.
- Effective resource utilisation and cost efficiency.
- Strong safety performance and compliance.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services.
- Access to the UK's largest employees discount platform.
- Specialist medical assistance and support hotline.
- Weekly pay.
- Hundreds of gym discounts.
- 24/7 access to mental health crisis support and counselling.
Call Handler in London employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll communicate your skills and experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Call Handler in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Handler role. Highlight your organisational skills and any experience with scheduling or customer service, as these are key for us in this fast-paced environment.
Show Off Your Communication Skills: Since strong communication is essential, use your application to demonstrate how you've effectively handled customer queries in the past. We want to see examples of how you’ve resolved issues and liaised with different teams.
Be Detail-Oriented: Attention to detail is crucial for this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Call Handler position. Familiarise yourself with the key responsibilities and skills required, especially around scheduling, coordinating resources, and meeting SLAs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Call Handler, strong communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer queries or coordinated with teams. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you prioritise tasks and manage your time. You could mention specific tools or methods you use to stay organised, especially when dealing with multiple systems like SAP or PowerOn. This will reassure them that you can handle the fast-paced nature of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples where you've had to adapt to sudden changes or resolve issues quickly. This will showcase your ability to think on your feet and support emergency responses, which is vital for this role.
