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For Companies At a Glance
- Tasks: Manage daily logistics operations and ensure top-notch customer service.
- Company: Join a well-established Freight company focused on efficiency and client engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and teamwork.
- Why this job: Be part of a fast-paced team where your contributions directly impact success.
- Qualifications: 2+ years in Freight; strong customer service and time management skills required.
- Other info: Participate in an on-call rota and engage with clients through various communication channels.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
An established Freight company are seeking a proactive and customer-focused Logistics Team Member to oversee day-to-day operational functions, customer service, and overall business efficiency. As a Logistics Administrator you will be hands-on, relationship-driven individual who thrives in a fast-paced environment and is eager to contribute to both operational success and client engagement.
Operations Controller responsibilities:
- Support the operations team in fulfilling customer requirements.
- Plan and organise your workload, working both independently and as part of a team.
- Engage with existing clients via phone, video calls, and in-person meetings.
- Coordinate air, road, and sea shipments within the UK and for cross-trade movements.
- Ensure billing accuracy and apply sound commercial judgment on customer margins.
- Prepare and present quotations for project-based, ad-hoc, and regular shipments.
- Complete job files accurately and enter bookings into the internal management system.
- Track and trace customer shipments, updating portals and sending milestone reports.
- Ensure compliance with both internal policies and external regulatory requirements.
- Assist in pick/pack/distribution activities as needed (manual tasks involved).
- Build strong internal relationships across operations, finance, transport, and management.
- Participate in the on-call rota, shared equally among the team.
- Prepare monthly client reports and communicate key insights.
Skills & experience required:
- 2+ year’s experience in Freight, sea, air or road
- Dealing with Airline or shipment company directly
- Ability to create and articulate reports and customer proposals effectively.
- Time management skills with the ability to prioritise tasks.
- Management and leadership skills with a proactive mindset.
- A 'go the extra mile’ mentality to ensure operational excellence.
- Proficiency in Microsoft Office (Excel, Word, etc.).
- Strong customer service skills with proven interpersonal abilities.
- Ability to work autonomously, using initiative to solve problems
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Logistics Administrator employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Administrator
✨Tip Number 1
Familiarize yourself with the logistics industry, especially focusing on freight operations. Understanding the nuances of air, road, and sea shipments will give you an edge in conversations with potential employers.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Building relationships is key in logistics, so be ready to share examples of how you've successfully engaged with clients in the past.
✨Tip Number 3
Practice articulating reports and proposals clearly. Since the role requires effective communication, being able to present your ideas confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your time management abilities by discussing how you've prioritized tasks in previous roles. Employers are looking for someone who can handle a fast-paced environment efficiently.
We think you need these skills to ace Logistics Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Logistics Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2+ years of experience in freight logistics. Be specific about your roles in air, sea, or road shipments and any direct dealings with airlines or shipment companies.
Showcase Your Skills: Make sure to highlight your time management, customer service, and interpersonal skills. Provide examples of how you've successfully managed workloads and built relationships in previous roles.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your proactive mindset and 'go the extra mile' mentality. Mention how you can contribute to operational excellence and client engagement at the company.
How to prepare for a job interview at First Recruitment Services
✨Show Your Customer Service Skills
As a Logistics Administrator, you'll be engaging with clients regularly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your proactive approach and ability to build strong relationships.
✨Demonstrate Your Organizational Skills
The role requires excellent time management and the ability to prioritize tasks. During the interview, discuss specific strategies you use to stay organized and manage your workload effectively, especially in a fast-paced environment.
✨Familiarize Yourself with Freight Operations
Make sure you understand the basics of air, road, and sea shipments. Be ready to discuss your experience in these areas and how you can contribute to the operations team. Showing knowledge about the logistics industry will impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make quick decisions or handle unexpected challenges in logistics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
