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- Tasks: Be the first point of contact for patients and healthcare professionals, providing outstanding service.
- Company: Join a supportive and vibrant team in the healthcare sector.
- Benefits: Enjoy company events, a pension scheme, free parking, and a casual dress code.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a problem-solving mindset are essential.
The predicted salary is between 22000 - 26000 £ per year.
My clients are looking for a Call Handler to join their team! You’ll be the first point of contact for patients, nurses, and healthcare partners, ensuring they receive outstanding service from start to finish.
Customer Service Assistant responsibilities:
- Handle incoming calls from patients and healthcare professionals
- Process orders accurately and efficiently
- Manage and resolve queries related to products, services, and deliveries
- Investigate delays or delivery issues with a solution-focused approach
- Work closely with the warehouse team to ensure all orders are completed on time
- Must travel to Crawley once a week
Skills & experience required:
- Excellent telephone manner and communication skills
- Empathetic, patient, and able to communicate with people of all backgrounds
- Strong verbal and written skills
- Comfortable learning and using new technology
- Effective problem solver with strong attention to detail
- Motivated, reliable, and a true team player
- Able to prioritise multiple urgent tasks
- Must be able to drive to Crawley once a week
Benefits:
- Company events
- Company pension scheme
- Free on-site parking
- A supportive and vibrant office environment
- Casual dress code
Call Handler in Littlehampton employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Littlehampton
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the job is right for you. Think about what you want to know about the team dynamics or the challenges they face.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Call Handler in Littlehampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your empathetic side – it’s key in this role!
Tailor Your Application: Take a moment to tailor your application to the job description. Highlight your experience with customer service and problem-solving, and mention any relevant tech skills. We love seeing how you connect your background to what we’re looking for!
Be Solution-Focused: In your application, demonstrate your solution-focused approach. Share examples of how you've resolved queries or handled difficult situations in the past. This will show us that you’re ready to tackle challenges head-on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at First Recruitment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler inside out. Familiarise yourself with common queries patients and healthcare professionals might have, and think about how you would handle them. This will show your potential employer that you're proactive and ready to jump in.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and confidently. You could even do a mock interview with a friend or family member. Remember, it’s not just what you say but how you say it – so keep your tone friendly and professional!
✨Demonstrate Empathy
As a Call Handler, you'll be dealing with people from all walks of life. Think of examples from your past experiences where you've shown empathy and patience. Sharing these stories during your interview can help illustrate your ability to connect with others and provide outstanding service.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving skills. Think about times when you've had to resolve issues quickly and effectively. Highlight your attention to detail and how you prioritise tasks, especially when things get busy. This will show that you can handle the fast-paced environment of a Call Handler.