French Speaking Customer Service Administrator in Hove

Are you a fluent French speaker who enjoys working on the phone and delivering natural, engaging conversations? We’re looking for confident and detail-oriented individuals to join a friendly, supportive team carrying out mystery shopper calls using structured scripts and scenarios. This is a great opportunity for someone who thrives in a focused environment and can maintain enthusiasm and accuracy across a high volume of calls. You’ll be gathering valuable insights on pricing, services, and overall customer experience while working within a collaborative office setting. This is a 1-month temporary assignment, offering an hourly pay rate of £13.50 – £14.50 per hour, depending on experience. The hours are 5–6 hours per day, Monday to Friday, with flexible start times between 9:00 am – 10:00 am (e.g. 9:00–3:00, 9:30–3:30, 10:00–4:00). This role is based in Hove, with a start date of Monday 22nd of June.

Key Responsibilities:

• Conduct a high volume of outbound mystery shopper calls, maintaining a professional and engaging approach at all times.
• Deliver scripted scenarios confidently while adapting your tone to sound natural, credible, and conversational.
• Accurately capture detailed information on pricing, services, and overall customer experience during each interaction.
• Consistently rotate between multiple call scenarios, ensuring variety and strong attention to detail across all conversations.
• Record and update data promptly and accurately within internal systems.
• Review information gathered and highlight any inconsistencies or discrepancies against existing records.
• Maintain a high level of focus, quality, and performance in a target-driven, repetitive calling environment.
• Represent the business professionally, ensuring every interaction reflects excellent communication standards.

Essential Skills & Attributes:

• Fluent French speaker (essential), with good English communication skills for training and internal use.
• Clear, friendly, and professional telephone manner.
• Ability to remain engaging and convincing when repeating scripts.
• Strong attention to detail and accuracy.
• Reliable with excellent timekeeping.
• Comfortable working in a supportive, office-based environment.
• Positive attitude towards repetitive but important work.

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UK’s largest employee discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.

Job Types: Temporary (1 month)

Work Location: In person