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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales growth.
- Company: Established local company in Hove with a focus on customer satisfaction.
- Benefits: Enjoy 31 days annual leave, free parking, and product discounts.
- Why this job: Make a real impact by mentoring your team and enhancing customer experiences.
- Qualifications: 2+ years in management, strong communication skills, and a passion for service.
- Other info: Flexible working hours and opportunities for overtime available.
The predicted salary is between 29000 - 35000 £ per year.
We have a new opportunity for an experienced Customer Service Manager to join a well-established, local company based in Hove. You’ll be responsible for delivering profitable revenue growth, monitoring performance against KPIs, and driving your team to convert the sales pipeline. You will directly manage and mentor Customer Service Executives to ensure they deliver excellent aftercare to all customers. The aim is to minimise errors, reduce outstanding repairs, and identify recurring issues in collaboration with regional managers to prevent future problems.
Your key responsibilities will include but are not limited to:
- Ensuring the team delivers excellent customer service and customer experience across telephone, social media, online chat, and email
- Managing the customer service team, including their KPIs and target achievement
- Ensuring the team responds to customer requests within agreed timeframes
- Identifying areas for improvement and supporting with ongoing training
- Producing detailed performance and service reports
- Handling escalated customer queries and complaints
Requirements for the Customer Service Manager:
- A minimum of 2 years’ experience in a similar management role
- A passion for delivering excellent customer service
- Strong written and verbal communication skills
- High attention to detail
- A positive attitude with the ability to motivate a team
- Ability to take initiative and drive improvements
- Familiarity with CRM and call management systems
- A good working level of Microsoft Excel for reporting and analysis
Benefits for the Customer Service Manager:
- Free onsite parking
- 31 days annual leave (inclusive of bank holidays)
- Fully stocked kitchen, replenished weekly
- Product discounts
- Company pension with employer contribution
- Overtime available
- Life assurance
The Customer Service Manager is a full-time, permanent position based in Hove. The role is fully office based and offers a salary between £29,000 and £35,000 (+ quarterly bonus scheme), depending on experience. Working hours are 37.5 per week, Monday to Friday between 8am–6pm, with flexible start and finish times.
Customer Service Manager in Hove employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you would handle specific scenarios, like dealing with escalated complaints or motivating your team. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for customer service! During interviews, share examples of how you've gone above and beyond to ensure customer satisfaction. This will demonstrate your commitment to delivering excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Manager in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams, delivering excellent customer service, and achieving KPIs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can drive improvements. We love seeing enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage a team and improve customer satisfaction. Numbers speak volumes, so if you’ve boosted sales or reduced complaints, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at First Recruitment Services
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've previously monitored and improved these metrics in your past roles. This shows you understand the importance of performance in driving revenue growth.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and mentored a team. Highlight specific instances where your leadership led to improved customer service or team performance. This will demonstrate your ability to motivate and drive your team towards achieving targets.
✨Be Ready for Scenario Questions
Expect questions about handling escalated customer queries and complaints. Think of real-life scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your passion for delivering excellent customer service.
✨Familiarise Yourself with Tools
Brush up on your knowledge of CRM and call management systems, as well as Microsoft Excel for reporting. Being able to discuss how you’ve used these tools effectively in the past will give you an edge and show that you’re prepared for the technical aspects of the role.