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For Companies At a Glance
- Tasks: Manage warehouse operations while providing top-notch customer support and handling documentation.
- Company: A growing business known for high-quality products and excellent service.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and operational excellence.
- Qualifications: Experience in warehouse or logistics, strong admin skills, and a friendly communication style.
- Other info: Opportunity for growth in a fast-paced, organised, and compliant workplace.
Location - Horsham
Our client is a growing business providing high-quality products and services to customers across the region. Committed to operational excellence, reliable service, and long-term partnerships with its customers and suppliers.
Role Overview
We are looking for a hands-on Warehouse Operator who combines strong operational skills with solid administrative and customer service capabilities. In this role, you will manage the physical flow of materials in the warehouse while also handling documentation, data entry, and regular communication with customers, suppliers, and internal teams. You will help ensure that incoming and outgoing materials are processed accurately, safely, and efficiently, and that all stakeholders receive a professional and timely service.
Key Responsibilities
- Warehouse Operations
- Receive, unload, and check incoming materials.
- Sort, label, and store materials according to internal procedures and safety standards.
- Prepare and pack outbound shipments, ensuring correct labelling, documentation, and quality checks.
- Carry out stock checks and cycle counts to maintain accurate inventory levels.
- Keep the warehouse clean, organised, and compliant with health, safety, and environmental regulations.
- Administration & Documentation
- Create and maintain accurate records for inbound and outbound goods (delivery notes, tickets, consignment documents, etc.).
- Input data into ERP/warehouse management systems, ensuring that quantities, weights, and product details are correct.
- Assist with preparing reports, stock lists, and documentation for audits or internal reviews.
- File and archive documents in line with company standards and regulatory requirements.
- Liaise with logistics providers to arrange collections and deliveries, tracking shipments where required.
- Customer Service & Communication
- Act as a friendly and professional point of contact for customers, suppliers, and drivers arriving on site.
- Support customers with queries regarding deliveries, collections, documentation, and basic process information.
- Communicate clearly with internal departments (e.g. purchasing, sales, production, and finance) to resolve discrepancies or issues.
- Handle telephone and email enquiries in a timely and courteous manner.
- Help ensure a smooth and positive experience for partners visiting the warehouse or dealing with the company remotely.
Essential
- Experience in a warehouse, logistics, or operations environment.
- Strong administrative skills, with accuracy in data entry and document handling.
- Good customer service skills, with a professional and approachable communication style.
- Basic IT skills, including experience with email, spreadsheets, and data entry into business systems.
- Ability to organise workload, prioritise tasks, and meet deadlines.
- Strong attention to detail and a commitment to quality and compliance.
- Good spoken and written communication skills.
Warehouse and Customer Support in Horsham employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse and Customer Support in Horsham
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and services. This way, you can tailor your answers to show how you fit into their culture and operational excellence.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or issues. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or prioritised tasks in the past. This will demonstrate your ability to keep things running smoothly in a busy warehouse environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Warehouse and Customer Support in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in warehouse operations and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you the perfect fit. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you care!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing warehouse operations and customer service tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of communication with customers and suppliers, be ready to share examples of how you've handled customer queries or resolved issues in the past. Highlight your friendly and professional approach to ensure they see you as a great fit for their team.
✨Demonstrate Your Organisational Skills
Talk about your experience with managing workloads and prioritising tasks. You might want to mention specific tools or methods you use to stay organised, especially when it comes to handling documentation and data entry, which are crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the warehouse faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
