At a Glance
- Tasks: Support sales teams by processing customer orders and managing enquiries.
- Company: Leading manufacturer and distributor of high-quality products.
- Benefits: Competitive salary, bonus scheme, and excellent company benefits.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Join a fast-paced team and enhance your admin skills while delivering great customer service.
- Qualifications: Must be a driver with own vehicle; admin experience preferred.
Henfield area - with parking available for all staff on site. Due to rural workplace location, it is essential to drive and have your own transport. Full time permanent role - Monday - Friday. Office based only role. Salary £27000 plus very good all round company benefits. There is also a company bonus scheme (not guaranteed) in place after successful completion of 3 month probation period. This can fluctuate between £100-£500 per month and is based upon company targets. This is not a role where you are responsible for sales targets or selling. The role is admin based, working within a fast paced team.
Are you an organised and customer-focused administrator looking for your next challenge? Do you thrive in a fast-paced environment where accuracy, communication and teamwork are key? Our client is a leading manufacturer and distributor of specialist / high-quality products across the UK and international markets. As the business continues to grow, they are looking for a proactive Sales Administrator to support their busy sales function and help deliver an outstanding customer experience.
As a Sales Administrator, you will play a vital role in supporting the sales and operations teams, ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. You'll be the first point of contact for customer enquiries, maintain accurate records, and work closely with internal departments to ensure smooth order fulfilment. This is an excellent opportunity for someone with strong administration skills who enjoys providing exceptional customer service and wants to develop their career within a successful and growing organisation.
Duties will include:
- Process customer orders accurately and efficiently
- Ensure orders are entered and tracked within internal systems
- Respond to customer enquiries via telephone and email
- Resolve customer issues professionally or escalate where necessary
- Provide administrative support to the sales team
- Assist with customer account management activities
- Manage information within CRM and ERP systems
- Communicate stock availability and delivery information
- Support KPI tracking and performance reporting
Experience, competencies and knowledge required:
- Must be a driver with own vehicle - due to workplace location.
- Ability to work in a busy and fast paced office
- Office admin background / experience within a sales or customer service team
- Excellent verbal and written communication skills
- Strong customer service skills and a professional telephone manner
- High attention to detail and accuracy
- Experience using Microsoft Office packages, including Excel and Outlook
For more information regarding this new and exciting Sales Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out!
Sales Administrator in Henfield employer: First Recruitment Services
First Recruitment Services is an outstanding employer, offering a dynamic work environment in Portslade by Sea where driven individuals can thrive. With competitive salaries, uncapped commission, and clear pathways for career progression, employees are encouraged to develop their skills and achieve their professional goals while being part of a supportive and respected team.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Henfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Henfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at First Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Recruitment Services!
How to prepare for a job interview at First Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
