At a Glance
- Tasks: Conduct engaging mystery shopper calls and gather valuable customer insights.
- Company: Join a friendly team at First Recruitment Services in Hove.
- Benefits: Earn £13.50 - £14.50 per hour with flexible hours and great perks.
- Other info: Experience diverse workplaces and enjoy excellent benefits while temping.
- Why this job: Perfect for fluent French speakers looking to make an impact while working in a supportive environment.
- Qualifications: Fluent in French, with strong attention to detail and a professional phone manner.
The predicted salary is between 14.5 - 14.5 £ per hour.
Are you a fluent French speaker who enjoys working on the phone and delivering natural, engaging conversations? We are looking for confident and detail-oriented individuals to join a friendly, supportive team carrying out mystery shopper calls using structured scripts and scenarios. This is a great opportunity for someone who thrives in a focused environment and can maintain enthusiasm and accuracy across a high volume of calls. You will be gathering valuable insights on pricing, services, and overall customer experience while working within a collaborative office setting. This is a 1-month temporary assignment, offering an hourly pay rate of £13.50 - £14.50 per hour, depending on experience. The hours are 5 - 6 hours per day, Monday to Thursday 1pm - 7pm and Friday 1pm - 5pm. This role is based in Hove, with a start date of Monday 22nd of June.
Key Responsibilities
- Conduct a high volume of outbound mystery shopper calls, maintaining a professional and engaging approach at all times.
- Deliver scripted scenarios confidently while adapting your tone to sound natural, credible, and conversational.
- Accurately capture detailed information on pricing, services, and overall customer experience during each interaction.
- Consistently rotate between multiple call scenarios, ensuring variety and strong attention to detail across all conversations.
- Record and update data promptly and accurately within internal systems.
- Review information gathered and highlight any inconsistencies or discrepancies against existing records.
- Maintain a high level of focus, quality, and performance in a target-driven, repetitive calling environment.
- Represent the business professionally, ensuring every interaction reflects excellent communication standards.
Essential Skills & Attributes
- Fluent French speaker (essential), with good English communication skills for training and internal use.
- Clear, friendly, and professional telephone manner.
- Ability to remain engaging and convincing when repeating scripts.
- Strong attention to detail and accuracy.
- Reliable with excellent timekeeping.
- Comfortable working in a supportive, office-based environment.
- Positive attitude towards repetitive but important work.
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services
- Access to the UK’s largest employee discount platform
- Specialist medical assistance and support hotline
- Weekly pay
- Hundreds of gym discounts
- 24/7 access to mental health crisis support and counselling
French Speaking Customer Service Administrator employer: First Recruitment Services
First Recruitment Services is an excellent employer for those seeking a temporary role in a supportive and collaborative environment. With flexible working hours and access to a range of benefits including 24/7 GP support, mental health resources, and employee discounts, you will find a workplace that values your well-being and professional growth. This role in Hove offers a unique opportunity to engage with diverse industries while honing your customer service skills in a friendly team setting.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like First Recruitment Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like First Recruitment Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace French Speaking Customer Service Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Recruitment Services.
How to prepare for a job interview at First Recruitment Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Recruitment Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Recruitment Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
