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For Companies At a Glance
- Tasks: Handle calls, schedule staff, and ensure timely job completion in a fast-paced environment.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work culture.
- Why this job: Be the vital link in operations, making a real difference every day.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Opportunity for growth in a fast-paced, ever-changing environment.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Our client is seeking a highly organised Call Handler to support their Operations team. You'll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast-paced role where strong communication and attention to detail are essential.
Key Responsibilities
- Handle inbound and outbound customer calls to support timely job completion.
- Schedule field staff and contractors to maximise productivity and meet SLAs.
- Update and maintain records across systems including SAP.
- Prioritise daily work using reports and jeopardy management tools.
- Liaise with engineers, suppliers, and meter operator partners to coordinate work.
- Produce and distribute operational reports.
- Support the creation and processing of work orders and purchase orders.
- Ensure customer queries are resolved professionally and escalated when needed.
- Ensure compliance with Guaranteed Standards.
- Adapt to short-notice changes and support emergency response when required.
Call Handler Full Timetemporary in England employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler Full Timetemporary in England
✨Tip Number 1
Get your communication skills on point! As a Call Handler, you'll be chatting with customers and coordinating with field staff. Practise clear and concise communication to make sure everyone’s on the same page.
✨Tip Number 2
Show off your organisational skills! Use tools like calendars or task management apps to demonstrate how you can juggle multiple tasks and prioritise effectively. This will really impress during interviews!
✨Tip Number 3
Be ready for anything! The role requires adapting to changes quickly, so think of examples from your past where you've successfully handled unexpected situations. This shows you're flexible and can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace that call handler role. Let’s get you started on this exciting journey together!
We think you need these skills to ace Call Handler Full Timetemporary in England
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you can juggle multiple tasks and keep everything running smoothly, just like you'll need to do in the role!
Communicate Clearly: Strong communication is key for us. When writing your application, be clear and concise. Use straightforward language to demonstrate your ability to communicate effectively, as this will be crucial when handling calls.
Attention to Detail is a Must: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can maintain high standards, which is essential for meeting those SLAs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like scheduling and coordinating field resources. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively handled customer calls in the past. Think about times when you resolved queries or coordinated with teams to meet SLAs, and be ready to share those stories.
✨Be Detail-Oriented
Attention to detail is crucial for a Call Handler. During the interview, highlight your experience with maintaining records and using systems like SAP. You could even mention specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Fast-Paced Scenarios
This role involves adapting to short-notice changes, so be prepared to discuss how you handle pressure and manage multiple tasks. Think of examples where you successfully prioritised work or responded to emergencies, as this will show you can thrive in a fast-paced environment.
