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- Tasks: Assist clients with enquiries via email and phone while managing administrative tasks.
- Company: Join a friendly, dynamic financial services company in Haywards Heath.
- Benefits: Enjoy a competitive salary, excellent pension, life assurance, and 20+ days holiday.
- Why this job: Great opportunity for growth in a supportive environment with a fun office culture.
- Qualifications: Fluent English, good Excel skills, and previous customer support experience required.
- Other info: Pet-friendly office with well-behaved dogs; perfect for animal lovers!
The predicted salary is between 20000 - 26000 £ per year.
- Position: Customer Support Administrator
- Salary: £24,000 – £26,000 per year – very good all round company benefits, including excellent pension scheme along with life assurance and regular salary reviews. Holiday entitlement starts at 20 days plus all bank holidays – this increases with length of service
- Location: Haywards Heath, West Sussex
- Hours: Monday – Friday, 09:00 – 17:00 – office based role only
- Role based in Haywards Heath, modern offices, 10 minute walk from the station. Some parking available on site along with nearby free street parking.
We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit a Customer Support Administrator to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant financial services based company. Excellent opportunity within a small and dynamic company which offers the chance to progress.
Customer Support Administrator– duties include:
This role involves dealing with enquiries from clients both via email and phone, most queries come in via the shared in-box. The nature of the enquiry will dictate whether this is handled by the representative or passed on to specific member of staff within the business. There will also be administrative tasks required for completion in line with responding to client queries.
My client is a small, dynamic, progressive and growing business.
The Person:
The successful applicant will have:
- Good Excel skills
- A methodical and meticulous working manner.
- Good communication skills, both written and oral.
- A readiness to challenge colleagues, clients, and suppliers to ensure accuracy.
- An ability to manage and prioritise multiple ongoing enquiries.
- It is important to like pets as sometimes there are small (well behaved) dogs in the office.
Experience, competencies and knowledge required
- You must be fluent in English both spoken and written, have a positive manner, be a quick learner, self-motivated and able to operate independently within the training framework given.
- Previous office based customer services / customer support experience is essential
For more information regarding this new and exciting Customer Support Administrator opportunity, please apply now! Short-listing will take place soon – don’t miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Customer Support Administrator employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their financial services and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your Excel skills before the interview. Since good Excel skills are a requirement, being able to demonstrate your proficiency or even discussing specific functions you've used can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various client enquiries and be ready to discuss your approach, as this will showcase your problem-solving abilities and communication skills.
✨Tip Number 4
Show your personality! Since the office has a friendly atmosphere and even pets, demonstrating your positive attitude and ability to fit into their culture can make a significant impact during your interview.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience and skills, particularly in communication and organisation. Emphasise any previous roles where you managed multiple enquiries or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your good Excel skills and methodical working manner, and explain how these will benefit the team. Don't forget to express your love for pets, as it's a fun aspect of the office culture!
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients in previous roles. Highlight both written and oral communication skills, as these are crucial for the Customer Support Administrator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at First Recruitment Services
✨Showcase Your Communication Skills
As a Customer Support Administrator, strong communication skills are essential. Be prepared to demonstrate your ability to articulate clearly and effectively, both in writing and verbally. Consider sharing examples from your previous experience where you successfully resolved customer queries.
✨Highlight Your Organisational Skills
This role requires managing multiple enquiries simultaneously. During the interview, discuss how you prioritise tasks and stay organised. You might want to mention specific tools or methods you use to keep track of your workload.
✨Demonstrate Your Excel Proficiency
Good Excel skills are a must for this position. Be ready to talk about your experience with Excel, including any specific functions or features you are comfortable using. If possible, provide examples of how you've used Excel to improve efficiency in past roles.
✨Express Your Love for Pets
Since the office may have small dogs, it’s a good idea to express your fondness for pets during the interview. This can help show that you’ll fit well into the company culture and environment, making you a more appealing candidate.
