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- Tasks: Engage with customers via phone and email, resolving queries and processing payments.
- Company: Join First Recruitment Services, a dynamic agency committed to equal opportunities.
- Benefits: Enjoy a full-time permanent role with potential for growth and development.
- Why this job: Be part of a supportive team, enhancing your skills in customer service and administration.
- Qualifications: Must be customer-focused, detail-oriented, and proficient in Excel and Word.
- Other info: Immediate consideration for applicants; shortlisting will happen soon.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Executive is responsible for all aspects of customer service, including responding to email inquiries, checking customer accounts, monitoring direct debits, processing payments, and following up with customers and clients. The role also involves supporting sales, admin, and accounts teams with administrative tasks and handling excess workloads.
Duties and responsibilities:
- Communicating directly with customers via phone and email
- Resolving complaints
- Coordinating with multiple departments to understand current situations, processes, and actions needed to ensure timely and appropriate outcomes for clients and the business
- Preparing and verifying invoices
- Chasing outstanding payments from customers
- Collaborating with accounts and sales teams to provide accurate and timely information to clients
- Providing high-quality customer service consistently
- Performing sales administration tasks as required
Skills, competencies & experience required:
- Customer-focused with excellent communication skills
- High attention to detail
- Proficient in Excel and Word
Please apply now for immediate consideration. Shortlisting will take place soon.
Customer Services Executive Full TimePermanent employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive Full TimePermanent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your knowledge of Excel and Word, as these are essential tools for the role. Consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 3
Prepare examples from your past experiences that showcase your communication skills and attention to detail. Be ready to discuss how you've successfully resolved customer complaints or collaborated with teams.
✨Tip Number 4
Research First Recruitment Services and their approach to customer service. Understanding their values and mission can help you tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Customer Services Executive Full TimePermanent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Services Executive position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and proficiency in Excel and Word. Use bullet points for clarity and focus on achievements that demonstrate your ability to resolve complaints and provide high-quality service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your attention to detail and teamwork skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Services Executive.
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Services Executive. Familiarise yourself with tasks like responding to inquiries, processing payments, and collaborating with other departments. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved complaints or provided exceptional service, as these will highlight your customer-focused approach.
✨Demonstrate Attention to Detail
Given the importance of accuracy in tasks like preparing invoices and checking customer accounts, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
✨Familiarise Yourself with Relevant Software
As proficiency in Excel and Word is required, brush up on your skills in these applications. Be prepared to discuss how you've used them in previous roles, especially in relation to customer service tasks, to show that you're ready to hit the ground running.
