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- Tasks: Join our team as a Customer Service Executive, providing top-notch support via phone and email.
- Company: We're a fast-growing, award-winning company with a friendly atmosphere in East Grinstead.
- Benefits: Enjoy a competitive salary, great staff perks, social events, and the option for remote work after probation.
- Why this job: This is your chance to grow in a supportive environment with excellent long-term career opportunities.
- Qualifications: Previous customer service experience and good communication skills are essential; Microsoft Office knowledge is a plus.
- Other info: No evenings or weekends! Free parking and easy access from the nearest station.
The predicted salary is between 22000 - 29000 £ per year.
We are delighted to be working alongside our fast growing, award winning and very successful client as they seek to recruit additional Customer Service Executives to join their friendly and growing teams in East Grinstead. This role is available due to continuing and ongoing strong business levels. Customer Service Executives Full time permanent role – opportunity to work up to 50/50 home / office based once successfully passed probationary period Mon – Fri standard office hours – 40 hours per week. 0800-1700 or 0900-1800. No evenings or weekends!! East Grinstead based – Plenty of free parking on site for staff. Around 25 minute walk from nearest mainline station. Buses available from nearest station to office location. Salary: £26000 – £27700 plus exceptionally good staff benefits, along with social events and annual staff party Full training will be provided This is an excellent opportunity to join a first class company who offer superb long term career opportunities. The role As a Customer Service Account Executive, you will provide front line inbound telephone and email support to clients, understanding their bespoke requirements and providing a high level of customer response and service via phone and email. The key responsibilities of the role will include:- Resolving day to day queries relating to the successful delivery of goods Processing all customer …
Customer Services Executive employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarize yourself with the company's values and customer service philosophy. This will help you align your responses during the interview with what they prioritize in their customer interactions.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service experience. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Practice your verbal communication skills. Since the role involves a lot of phone and email interaction, being articulate and clear in your communication will be crucial during the interview process.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Executive position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Be specific about your roles and how they relate to the responsibilities mentioned in the job description.
Showcase Communication Skills: Since the role requires good written and verbal communication, provide examples in your application that demonstrate your ability to communicate effectively, whether through previous jobs or relevant experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements of the job description. Use keywords from the listing to show that you are a perfect fit for the role.
How to prepare for a job interview at First Recruitment Services
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved customer queries or improved customer satisfaction.
✨Demonstrate Teamwork
Since the role requires working closely with various teams, share examples of how you've effectively collaborated with others in past roles. Emphasize your ability to communicate and work as part of a team.
✨Familiarize Yourself with Microsoft Office
Brush up on your Microsoft Excel and Outlook skills before the interview. Be ready to discuss how you've used these tools in previous jobs to manage customer correspondence or track service levels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle common customer service situations, such as dealing with an unhappy customer or managing multiple inquiries at once.
