At a Glance
- Tasks: Support customers by managing orders and resolving inquiries for a smooth experience.
- Company: Join a dynamic team in Burgess Hill focused on customer satisfaction.
- Benefits: Earn £15.90 per hour with full-time hours and a supportive work environment.
- Other info: Temporary role with potential for future opportunities in a collaborative setting.
- Why this job: Make a difference by ensuring customers receive the best service and support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31872 - 31872 £ per year.
Working Hours: Monday to Friday, Full Time
Pay Rate: £15.90 per hour
Location: Burgess Hill
FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.
Experience and Qualifications:
- Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
- Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
- Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
- Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
- Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
- Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
- Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
- Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
- Work collaboratively with internal departments to streamline workflows.
Customer Service Support employer: First Recruitment Services
At FRS, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Our Burgess Hill location provides a vibrant environment where employees can thrive, with opportunities for professional growth and development in the customer service sector. Join us to be part of a dedicated team that prioritises employee well-being and fosters a sense of community while delivering outstanding service to our global customers.
Contact Details:
First Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience managing customer inquiries or resolving delivery issues, make sure to highlight that in conversations. Use specific examples to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Service Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support. We want to see how you've handled inquiries and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Specialist role. Share your passion for customer service and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Recruitment Services
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Support Specialist. Familiarise yourself with the key responsibilities like managing customer inquiries and overseeing order lifecycles. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle customer complaints or manage delivery challenges. Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to maintain customer satisfaction. This will give you confidence during the interview.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you. This will help you articulate your thoughts better and demonstrate your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure customer satisfaction. This shows that you’re engaged and eager to learn more about the company and its operations.
