Customer Service Administrator

A well-established company in the education supplies industry is looking for a Customer Service Administrator to join its team. As a Customer service Administrator you will be processing customer orders, handling enquiries and complaints, and providing general support to the sales department. Customer Service Administrator responsibilities: * Processing orders efficiently and accurately. * Responding to customer queries via phone, email, and in person. * Ensuring order confirmations are sent to customers. * Maintaining the excel spreadsheets * Using CRM software, and Opera/Pegasus daily. * Handling and resolving customer complaints professionally. * Identifying and sharing customer feedback to improve products and services. Skills & experience required: * Education: GCSEs & A-Levels (or equivalent). * Technical skills: Proficiency in Excel, CRM systems, and Opera/Pegasus (essential). * Experience: At least 2 years’ experience handling customer orders via email/web. * A motivated, dynamic, and team-oriented personality. * Strong ability to work independently and within a team. * Ambitious and eager to progress and develop. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy