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For Companies At a Glance
- Tasks: Coordinate field resources and ensure timely job completion while meeting service level agreements.
- Company: Join a dynamic team at a leading service operations company.
- Benefits: Weekly pay, 24/7 GP support, employee discounts, and mental health resources.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Strong PC skills and excellent communication abilities are essential.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
About the Role
Our client is seeking a highly organised Service Operations Planner to support their Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential.
Key Responsibilities
- Handle inbound and outbound customer calls to support timely job completion.
- Schedule field staff and contractors to maximise productivity and meet SLAs.
- Update and maintain records across systems including SAP.
- Prioritise daily work using reports and jeopardy management tools.
- Liaise with engineers, suppliers, and meter operator partners to coordinate work.
- Produce and distribute operational reports.
- Support the creation and processing of work orders and purchase orders.
- Ensure customer queries are resolved professionally and escalated when needed.
- Ensure compliance with Guaranteed Standards.
- Adapt to short‑notice changes and support emergency response when required.
Skills & Experience
- Strong PC skills with the ability to learn multiple systems quickly.
- Confident communicator with excellent customer service skills.
- Able to work under pressure in a busy team environment.
- Highly organised with strong administrative accuracy.
- Self‑motivated, reliable, and committed to delivering high‑quality work.
- Understanding of electrical networks is beneficial but not essential.
Success Measures
- Meeting SLA targets and productivity goals.
- Accurate and timely scheduling and system updates.
- Positive customer and supplier feedback.
- Effective resource utilisation and cost efficiency.
- Strong safety performance and compliance.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services.
- Access to the UK's largest employees discount platform.
- Specialist medical assistance and support hotline.
- Weekly pay.
- Hundreds of gym discounts.
- 24/7 access to mental health crisis support and counselling.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
LCCroydon employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LCCroydon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and how you handle pressure, just like the role requires.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Show them why you’d be a great fit for their team!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace LCCroydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Operations Planner role. Highlight your organisational skills and experience with scheduling or coordinating resources, as these are key for us.
Show Off Your Communication Skills: Since strong communication is essential, don’t shy away from showcasing examples where you’ve effectively liaised with teams or customers. We want to see how you handle those inbound and outbound calls!
Be Detail-Oriented: Attention to detail is crucial in this fast-paced environment. When filling out your application, double-check for any errors and ensure that all your experiences are accurately represented. We appreciate precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Service Operations Planner role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you handled customer queries or coordinated with team members. Practising these scenarios can help you articulate your points clearly during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring up specific instances where you successfully managed schedules or prioritised tasks under pressure. You could even mention any tools or systems you’ve used to keep things on track, as this shows you’re ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, like scheduling conflicts or urgent customer requests. Think through potential scenarios related to SLAs and resource management, and be ready to discuss how you would approach these challenges effectively.
