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For Companies At a Glance
- Tasks: Handle calls, schedule staff, and ensure timely job completion.
- Company: Join a dynamic team at Wild Recruitment Ltd.
- Benefits: Weekly pay, 24/7 GP support, and gym discounts.
- Why this job: Be the key player in a fast-paced environment and make a real impact.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Great opportunity for career growth and development.
Are you the right candidate for this opportunity? Make sure to read the full description below.
About the Role
Our client is seeking a highly organised Call Handler to support their Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast-paced role where strong communication and attention to detail are essential.
Key Responsibilities
- Handle inbound and outbound customer calls to support timely job completion.
- Schedule field staff and contractors to maximise productivity and meet SLAs.
- Update and maintain records across systems including SAP.
- Prioritise daily work using reports and jeopardy management tools.
- Liaise with engineers, suppliers, and meter operator partners to coordinate work.
- Produce and distribute operational reports.
- Support the creation and processing of work orders and purchase orders.
- Ensure customer queries are resolved professionally and escalated when needed.
- Ensure compliance with Guaranteed Standards.
- Adapt to short-notice changes and support emergency response when required.
Skills & Experience
- Strong PC skills with the ability to learn multiple systems quickly.
- Confident communicator with excellent customer service skills.
- Able to work under pressure in a busy team environment.
- Highly organised with strong administrative accuracy.
- Self-motivated, reliable, and committed to delivering high-quality work.
- Understanding of electrical networks is beneficial but not essential.
Success Measures
- Meeting SLA targets and productivity goals.
- Accurate and timely scheduling and system updates.
- Positive customer and supplier feedback.
- Effective resource utilisation and cost efficiency.
- Strong safety performance and compliance.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services.
- Access to the UK's largest employees discount platform.
- Specialist medical assistance and support hotline.
- Weekly pay.
- Hundreds of gym discounts.
- 24/7 access to mental health crisis support and counselling.
Call Handler in Croydon employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Croydon
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you'll need to be confident and clear on the phone. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed schedules or prioritised tasks under pressure. This will demonstrate your ability to meet SLAs effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Call Handler in Croydon
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Call Handler and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Communication Skills: Since this role is all about handling calls and liaising with various teams, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to highlight any relevant experience you have!
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. In your application, mention any experiences where you've had to manage schedules or maintain records accurately. This will show us that you're ready for the fast-paced environment of the role.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s super easy and ensures we receive all the necessary information to consider you for the Call Handler position. We can’t wait to hear from you!
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Call Handler role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
As a Call Handler, strong communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively handled customer queries or coordinated with teams in the past to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Since the role requires high levels of organisation, be ready to discuss how you prioritise tasks and manage your time. Bring up any tools or methods you use to stay organised, especially if they relate to scheduling or managing multiple responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about situations where you had to adapt quickly or resolve conflicts, and be prepared to explain your thought process and the outcomes.
