Location: Crawley Salary: £12.71 per hour Hours: Monday to Friday, with at least one Saturday per month About the Role We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently. Key Responsibilities * Answering incoming calls from patients in a professional and compassionate manner * Scheduling, amending, and cancelling appointments * Handling patient enquiries and providing accurate information * Updating patient records and maintaining data accuracy * Liaising with healthcare professionals and colleagues to ensure smooth service delivery * Managing a high volume of calls while maintaining excellent customer service standards About You * Previous experience in a call handling, customer service, or administration role * Excellent communication and telephone manner * Strong organisational and time management skills * Ability to remain calm and professional in a busy environment * Good IT skills and experience using appointment booking systems is desirable * Empathetic and patient-focused approach Due to the urgency of the role apply now for consideration. Berry Recruitment Services Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment
Call Handler / Patient Coordinator in Crawley employer: First Recruitment Services
Join a supportive and non-corporate organisation as an HR and Payroll Administrator in the Heathfield area, where you will enjoy a friendly work culture and ample parking for all staff. With a competitive salary and comprehensive benefits, this full-time role offers excellent opportunities for professional growth and development within a caring team that values your contributions.
Contact Details:
First Recruitment Services Recruitment Team
