Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient appointments and ensure smooth communication in a fast-paced medical environment.
- Company: Join a dynamic team in the healthcare sector focused on improving patient experiences.
- Benefits: Enjoy hybrid work, private healthcare, pension, and a wellbeing programme.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive setting.
- Qualifications: Experience in healthcare or administration is a plus; strong communication skills are essential.
- Other info: Flexible hours with opportunities for weekend coverage and career growth.
The predicted salary is between 25 - 30 £ per hour.
Position: Call Handler
Salary: £12.21 ph
Location: Crawley
Hours: Monday – Friday
Benefits: Hybrid work, private healthcare, pension, staff wellbeing program
We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.
This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.
Call Handler responsibilities:
- Manage daily clinic worklists and cancellations using Systema Live software.
- Be the first person patients speak to by phone, email, or in person.
- Handle new patient referrals by following set procedures.
- Book appointments based on medical urgency and waiting times, and raise any issues.
- Work with patients to find suitable appointment times, including for urgent needs.
- Send appointment reminders and confirmations on time.
- Always communicate with patients in a polite and professional way.
- Support patients with special needs, like arranging interpreters.
- Keep patients and visitors updated with important information.
- Answer patient questions and pass on more serious concerns to your manager.
- Stay informed about how the service works to book appointments effectively.
- Manage cancellations and waiting lists, updating systems as needed.
- Follow office procedures across different services and contracts.
- Reply to queries on time or escalate them if needed.
- Upload referrals into systems when required.
- Send out medical reports and alert referrers if there are urgent results.
- Hit performance targets.
- Support with weekend coverage (1–2 weekends/month).
Skills & experience required:
- Background in healthcare or medical administration (vet/healthcare assistant experience a plus).
- Personality traits: hardworking, patient, professional, flexible, and collaborative.
- Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).
- Comfortable working in a high-pressure environment with people’s lives on pause.
- Demonstrates purpose-driven work ethic—understands the impact of timely patient care.
Call Handler Full TimePermanent in Crawley employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler Full TimePermanent in Crawley
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the healthcare sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling different types of calls and queries.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to jump into the fast-paced environment they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Handler Full TimePermanent in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant healthcare or administrative experience, and don’t forget to showcase your communication skills and adaptability!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving the patient journey and how your personality traits align with our team’s needs. Keep it professional but let your enthusiasm show!
Showcase Your Soft Skills: In a role like this, soft skills are just as important as technical ones. Be sure to mention your patience, professionalism, and ability to work under pressure. We want to see how you handle challenges and support patients effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at First Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Call Handler position. Familiarise yourself with the responsibilities listed in the job description, especially around managing clinic worklists and patient communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Handler, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or clients. Think about how you handled difficult situations or provided support to those with special needs, as this will highlight your ability to remain professional and patient under pressure.
✨Demonstrate Adaptability
This role requires someone who can pivot quickly when plans change. Be ready to discuss times when you've had to adapt to unexpected challenges in a fast-paced environment. Highlight your flexibility and how you managed to keep things running smoothly despite changes, which is crucial for a busy healthcare setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the software you'll be using, or how they measure success in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's goals and improve the patient journey.
