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- Tasks: Assist customers by taking calls and providing updates on their service requests.
- Company: Join a friendly, expanding company in Burgess Hill with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and a great work-life balance with night shifts.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Looking for enthusiastic individuals with excellent communication and customer service skills.
- Other info: Must have own transport due to location; shifts are 12 hours with a 4 on, 4 off pattern.
The predicted salary is between 20496 - 20496 £ per year.
Salary: £34,120 per annum plus very good company benefits. Additional bonus paid of £3,000 after two years of continuous service.
Location: Burgess Hill, West Sussex
Hours: 42 hours per week on a 4 nights on, 4 off basis – 12 hour shift. Start times can vary from 18:00 -06:00 and from 19:00-07:00 depending on the company rota which is given in advance. Close to Burgess Hill, due to workplace location it is essential to be a driver and have your own transport.
This is an excellent opportunity to join a great business who are expanding.
The role involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist.
Duties of the position include:
- Receiving calls for assistance via electronic data transfer, fax and telephone.
- Recording all details taken from customers on the computer database.
- Communicating with all staff via radio, telephone, fax and mobile data.
- Monitoring progress of all work and keeping all parties updated.
- Updating computer job records with details of each job as operatives arrive and complete tasks.
- Providing customers with quotations for both roadside and workshop services.
- Receiving and verifying payment for work via cash, cheque and credit card.
- Carrying out invoicing of company work to motoring organisations.
- Updating both computer and paper records as necessary.
Competencies required:
We are looking for an enthusiastic and self-motivated professional with the following qualities:
- Excellent planning and memory – you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
- Team skills – you will need to work with a small team of people within the control room and good communication is essential.
- Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern: Four nights on, four off, 12-hour working shift time. Shift start time can vary between 18:00-06:00 and 19:00-07:00.
If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you. This is a superb opportunity for a night-shift worker to join an exceptional company. Apply today for immediate consideration. Short-listing will start soon.
Control Centre Advisor (Night Shifts) employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Advisor (Night Shifts)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Control Centre Advisor. Understanding the role's requirements, such as handling calls and updating records, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role requires excellent communication skills and a reassuring phone manner, be ready to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Prepare for questions about working night shifts. Be honest about your availability and discuss how you manage your time and energy during night shifts, as this will show your commitment to the role.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can set you apart from other candidates, so make sure to express this alignment during your discussions.
We think you need these skills to ace Control Centre Advisor (Night Shifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that required excellent communication skills. Emphasise your ability to work in a team and manage multiple tasks, as these are key competencies for the Control Centre Advisor position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your availability for night shifts and how your skills align with the job requirements. Use specific examples from your past experiences to demonstrate your suitability for the position.
Highlight Relevant Skills: When filling out your application, ensure you highlight skills such as planning, memory, and customer service abilities. Mention any experience you have with handling calls or working in a fast-paced environment, as this will show you can thrive in the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at First Recruitment Services
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your excellent telephone manner. Share examples from your past experiences where you successfully handled customer queries or complaints.
✨Highlight Your Teamwork Abilities
The job requires working closely with a small team, so it's important to showcase your teamwork skills. Discuss instances where you collaborated effectively with colleagues to achieve a common goal.
✨Demonstrate Your Planning and Memory Skills
Given that you'll be monitoring multiple incidents at once, it’s crucial to convey your ability to plan and remember details. Prepare to discuss how you manage tasks and keep track of information in high-pressure situations.
✨Be Ready for Shift Work Discussion
As this position involves night shifts, be ready to talk about your flexibility and willingness to work during these hours. Mention any previous experience with shift work and how you manage your time effectively.
