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- Tasks: Join us to troubleshoot and resolve complex application issues while ensuring customer satisfaction.
- Company: We're a dynamic software company located in Shoreham-by-Sea, focused on innovative solutions.
- Benefits: Enjoy 25 days of annual leave, a day off on your birthday, and hybrid working options after probation.
- Why this job: This role offers hands-on experience with Linux and SQL, plus the chance to make customers happy!
- Qualifications: You need experience with Linux, excellent communication skills, and knowledge of SQL.
- Other info: This is a full-time position with a salary of £23,500, working Monday to Friday.
Looking to start a career in IT? We are recruiting for a 2nd Line Support Engineer to join a software company based in Shoreham-by-Sea. In this role, you\’ll be responsible for triaging and resolving complex application issues, investigating bugs, and ensuring high levels of customer satisfaction. You’ll also work on troubleshooting system issues using Unix and SQL commands.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
This is an excellent opportunity for someone eager to begin a career in the IT sector. If you have a passion for learning new skills and growing within a dynamic company, this role is for you! No prior experience is required, as hands-on training will be provided to help you succeed.
As a 2nd Line Support, your key responsibilities will include:
* Troubleshooting and resolving support cases
* Receiving, prioritising and triaging incoming support tickets
* Replicating customer-reported issues and resolving them
* Talking to customers over the phone and via email
Requirements:
* Experience or knowledge with Linux
* Excellent communication skills both written and verbally
* Knowledge or experience of SQL
Benefits:
* 25 days annual leave + day off on your birthday
* Company pension
* Free parking
* Hybrid working
This is a full time permanent position working Monday to Friday 9am to 5pm on an annual salary of £23,500. The role is fully office based in Shoreham and after a successful 6 months’ probation you can then transfer onto a hybrid pattern.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
2nd Line Support employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Familiarize yourself with common Linux commands and troubleshooting techniques. Since the role requires experience with Linux, being able to demonstrate your knowledge during the interview will set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in a technical context. You’ll be talking to customers over the phone and via email, so being able to explain complex issues in simple terms is crucial.
✨Tip Number 3
Get comfortable with SQL queries. Brush up on your SQL knowledge and be prepared to discuss how you've used it in past experiences or projects, as this will be a key part of your role.
✨Tip Number 4
Research the company and its software products. Understanding what the company does and the specific applications you'll be supporting can help you answer questions more effectively and show your genuine interest in the position.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 2nd Line Support Specialist. Familiarize yourself with troubleshooting techniques, customer communication, and the specific technologies mentioned, like Unix and SQL.
Tailor Your CV: Highlight your relevant experience with Linux and SQL in your CV. Be specific about your previous roles and how they relate to the responsibilities listed in the job description.
Craft a Strong Cover Letter: In your cover letter, emphasize your problem-solving skills and your ability to communicate effectively with customers. Provide examples of how you've successfully resolved complex issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role.
How to prepare for a job interview at First Recruitment Services
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved complex application issues in the past. Highlight your problem-solving process and any tools or methods you used.
✨Demonstrate Your Communication Skills
Since you'll be talking to customers over the phone and via email, practice articulating your thoughts clearly. Consider role-playing common support scenarios to showcase your ability to communicate effectively.
✨Familiarize Yourself with Unix & SQL
Brush up on your knowledge of Unix commands and SQL queries. Be ready to answer technical questions or even solve problems on the spot that involve these technologies.
✨Understand the Company Culture
Research the company and its values. Being able to align your answers with their culture will show that you're not just a fit for the role, but also for the team.
