At a Glance
- Tasks: Provide top-notch application support and troubleshoot issues for a diverse customer base.
- Company: Join a growing software business in Shoreham-by-Sea with a focus on innovation.
- Benefits: Enjoy 25 days holiday, hybrid working, and a company car if eligible.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience with Linux CLI and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer‑first mindset to take ownership of issues and see them through to resolution. You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably. A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance; if you do not match the criteria, you will need to have access to your own vehicle.
Responsibilities:
- Occasional travel to customer sites across the UK
- Own customer cases end‑to‑end: triage tickets, set expectations, and resolve within SLA
- Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
- Replicate and document bugs clearly for development teams
- Act as a trusted contact via phone, email, and service desk
- Contribute to the knowledge base to support continuous team improvement
Requirements:
- A valid UK driving licence
- Experience working with Linux CLI (troubleshooting and administration)
- Strong communication skills – able to engage both technical and non‑technical stakeholders
- A customer‑first approach with a genuine desire to deliver positive outcomes
- Highly organised with excellent time management
- A proactive, self‑motivated approach with the ability to work independently
Benefits:
- 25 days holiday + extra day off on your birthday
- Company pension
- Training and development opportunities
- Volunteering days
- Company car (if eligible for insurance)
- Hybrid working (after successful 3‑months’ probation)
2nd Line Application Support Specialist employer: First Recruitment Services
Join a dynamic and innovative software business in Shoreham-by-Sea, where your technical skills will be valued and nurtured. With a strong focus on employee growth, we offer extensive training opportunities, a generous holiday allowance, and the flexibility of hybrid working. Our supportive work culture prioritises a customer-first approach, ensuring that you can make a meaningful impact while enjoying benefits like a company car and a day off on your birthday.
Contact Details:
First Recruitment Services Recruitment Team
