You will be responsible for managing client relationships, coordinating operational activities, and ensuring customer requirements are met in line with agreed service levels.
Duties and responsibilities include:
- Act as the primary point of contact for client enquiries via phone and email
- Build strong relationships with customers, providing regular updates and reports
- Manage client accounts and ensure orders are processed accurately and efficiently
- Resolve operational issues and customer queries promptly
- Liaise with warehouse teams, carriers, and internal departments to ensure seamless service delivery
- Monitor service levels and ensure adherence to agreed service level agreements
- Track and update customer requests using CRM and ticketing systems
- Participate in customer calls and follow up on actions as required
- Manage bookings, carriage arrangements, and associated billing activities
- Escalate and resolve cany complaints professionally and effectively
- Monitor operational performance and report on key metrics and KPI’s
- Identify opportunities to improve processes and enhance the customer experience
- Support wider account management activities and contribute to continuous improvement initiatives
Experience, skills and competencies required:
We’re looking for someone who is proactive, detail-oriented, and passionate about delivering excellent customer service.
Skills & Experience
- Previous experience within a customer service, account management, or operational support environment
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to prioritise multiple tasks
- Confident using CRM, ticketing, and business management systems
- Strong problem-solving abilities and a solutions-focused approach
- Ability to work effectively under pressure in a fast-paced environment
- Excellent attention to detail and accuracy
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service AdvisorFull TimePermanent East Grinstead, UK
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Customer Service Advisorfull Timepermanent in East Grinstead employer: First Recruitment Services Ltd.
Join a well-established business in East Grinstead as a Warehouse Operative, where you will benefit from a stable Monday to Friday working pattern and a supportive team environment. With excellent employee benefits including 24/7 access to NHS approved GP services, mental health support, and discounts on gyms, this role offers not just a job but a pathway to personal and professional growth within a reliable and friendly workplace.
Contact Details:
First Recruitment Services Ltd. Recruitment Team
