At a Glance
- Tasks: Manage client relationships and coordinate operational activities in a fast-paced environment.
- Company: Join a reputable and expanding logistics company with a friendly culture.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and regular social events.
- Other info: Enjoy a supportive team environment with clear progression opportunities.
- Why this job: Make an impact by ensuring exceptional service delivery and contributing to business growth.
- Qualifications: Experience in customer service or operations, strong communication skills, and attention to detail.
The predicted salary is between 40500 - 49500 £ per year.
We are very pleased to be working alongside our established, expanding, friendly and highly reputable client as they seek to recruit into their team within their modern offices in East Grinstead. Logistics Coordinator x2 positions East Grinstead with free parking available for all staff on site. Due to office location it is essential to be a driver and have your own transport.
Full time permanent role - Monday - Friday 0800-1700 or 0900-1800. Office based role until successful completion of probationary period, you can then work 50/50 office/home based once probationary has been passed successfully. Salary £27500-£29300 plus very good all round company benefits, including good pension scheme, 22 days holidays plus all UK bank holidays (rising to 25 days holiday plus all UK bank holidays). Life assurance, regular social events and discretionary company bonus scheme.
This is an excellent opportunity for someone with experience in customer service, account coordination, logistics, fulfilment, supply chain, client services, or operations administration who enjoys working in a fast-paced environment. Working as part of the operations team, you'll act as the key point of contact for a portfolio of clients, ensuring exceptional service delivery while coordinating with internal departments to keep orders moving efficiently.
As well as working as part of a forward thinking and reputable business, this opportunity offers the following:
- Permanent career opportunity with a growing and successful organisation
- Supportive and collaborative team environment
- Training and development opportunities
- Varied and engaging role with client interaction
- Opportunity to contribute to process improvements and business growth
- Clear progression potential within a leading business
As a Logistics Coordinator, you will be responsible for managing client relationships, coordinating operational activities, and ensuring customer requirements are met in line with agreed service levels.
Duties and responsibilities include:
- Act as the primary point of contact for client enquiries via phone and email
- Build strong relationships with customers, providing regular updates and reports
- Manage client accounts and ensure orders are processed accurately and efficiently
- Resolve operational issues and customer queries promptly
- Liaise with warehouse teams, carriers, and internal departments to ensure seamless service delivery
- Monitor service levels and ensure adherence to agreed service level agreements
- Track and update customer requests using CRM and ticketing systems
- Participate in customer calls and follow up on actions as required
- Manage bookings, carriage arrangements, and associated billing activities
- Escalate and resolve any complaints professionally and effectively
- Monitor operational performance and report on key metrics and KPIs
- Identify opportunities to improve processes and enhance the customer experience
- Support wider account management activities and contribute to continuous improvement initiatives
We're looking for someone who is proactive, detail-oriented, and passionate about delivering excellent customer service.
Skills & Experience:
- Previous experience within a customer service, account management, or operational support environment
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to prioritise multiple tasks
- Confident using CRM, ticketing, and business management systems
- Strong problem-solving abilities and a solutions-focused approach
- Ability to work effectively under pressure in a fast-paced environment
- Excellent attention to detail and accuracy
For more information regarding this new and exciting Logistics Coordinator opportunity, please apply now! Short-listing will take place soon - don't miss out!
Logistics Coordinator in East Grinstead employer: First Recruitment Services Careers
Join a dynamic and supportive team as a Multi-Skilled HVAC Engineer, where your expertise will be valued in a thriving business that prioritises employee development and customer satisfaction. With a strong focus on innovation and quality, we offer a collaborative work culture, competitive benefits, and opportunities for professional growth across diverse commercial sites. Experience the unique advantage of working in a company that not only invests in your skills but also fosters a positive environment for problem-solving and teamwork.
Contact Details:
First Recruitment Services Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator in East Grinstead
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like First Recruitment Services Careers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at First Recruitment Services Careers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like First Recruitment Services Careers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator in East Grinstead
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to First Recruitment Services Careers:This is your chance to really connect with the team at First Recruitment Services Careers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at First Recruitment Services Careers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with First Recruitment Services Careers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show First Recruitment Services Careers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at First Recruitment Services Careers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
