At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery in a fast-paced environment.
- Company: Join a reputable and expanding company with a friendly team culture.
- Benefits: Enjoy a competitive salary, generous holidays, and great company perks.
- Other info: Clear progression opportunities and a supportive team await you!
- Why this job: Make a real impact by enhancing customer experiences and contributing to business growth.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 27500 - 29300 £ per year.
We are very pleased to be working alongside our established, expanding, friendly and highly reputable client as they seek to recruit into their team within their modern offices in East Grinstead. Customer Service Advisor x2 positions East Grinstead with free parking available for all staff on site. Due to office location it is essential to be a driver and have your own transport.
Full time permanent role - Monday - Friday 0800-1700 or 0900-1800. Office based role until successful completion of probationary period, you can then work 50/50 office/home based once probationary has been passed successfully. Salary £27500-£29300 plus very good all round company benefits, including good pension scheme, 22 days holidays plus all UK bank holidays (rising to 25 days holiday plus all UK bank holidays). Life assurance, regular social events and discretionary company bonus scheme.
This is an excellent opportunity for someone with experience in customer service, account coordination, logistics, fulfilment, supply chain, client services, or operations administration who enjoys working in a fast-paced environment. Working as part of the operations team, you'll act as the key point of contact for a portfolio of clients, ensuring exceptional service delivery while coordinating with internal departments to keep orders moving efficiently.
As well as working as part of a forward thinking and reputable business, this opportunity offers the following:
- Permanent career opportunity with a growing and successful organisation
- Supportive and collaborative team environment
- Training and development opportunities
- Varied and engaging role with client interaction
- Opportunity to contribute to process improvements and business growth
- Clear progression potential within a leading business
You will be responsible for managing client relationships, coordinating operational activities, and ensuring customer requirements are met in line with agreed service levels.
Duties and responsibilities include:
- Act as the primary point of contact for client enquiries via phone and email
- Build strong relationships with customers, providing regular updates and reports
- Manage client accounts and ensure orders are processed accurately and efficiently
- Resolve operational issues and customer queries promptly
- Liaise with warehouse teams, carriers, and internal departments to ensure seamless service delivery
- Monitor service levels and ensure adherence to agreed service level agreements
- Track and update customer requests using CRM and ticketing systems
- Participate in customer calls and follow up on actions as required
- Manage bookings, carriage arrangements, and associated billing activities
- Escalate and resolve any complaints professionally and effectively
- Monitor operational performance and report on key metrics and KPIs
- Identify opportunities to improve processes and enhance the customer experience
- Support wider account management activities and contribute to continuous improvement initiatives
We're looking for someone who is proactive, detail-oriented, and passionate about delivering excellent customer service.
Skills & Experience:
- Previous experience within a customer service, account management, or operational support environment
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to prioritise multiple tasks
- Confident using CRM, ticketing, and business management systems
- Strong problem-solving abilities and a solutions-focused approach
- Ability to work effectively under pressure in a fast-paced environment
- Excellent attention to detail and accuracy
For more information regarding this new and exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon - don't miss out!
Customer Service Advisor in East Grinstead employer: First Recruitment Services Careers
Join a dynamic and supportive team as a Multi-Skilled HVAC Engineer, where your expertise will be valued in a thriving business that prioritises employee development and customer satisfaction. With a strong focus on innovation and quality, we offer a collaborative work culture, competitive benefits, and opportunities for professional growth across diverse commercial sites. Experience the unique advantage of working in a company that not only invests in your skills but also fosters a positive environment for problem-solving and teamwork.
Contact Details:
First Recruitment Services Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in East Grinstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Recruitment Services Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Recruitment Services Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in East Grinstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Recruitment Services Careers:Your cover letter is your chance to shine! Tell us why you want to work at First Recruitment Services Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Recruitment Services Careers!
How to prepare for a job interview at First Recruitment Services Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
