Are you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.
We're looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.
You'll be joining a business where you'll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.
As a Software Support Technician, your key responsibilities will include:
- Testing software and working closely with developers to identify improvements
- Investigating and troubleshooting customer issues
- Replicating and escalating technical issues to the development team
- Providing support to customers via telephone and email
- Accurately logging customer interactions and technical queries
- Assisting with ad hoc projects and business initiatives
Requirements for the Software Support Technician:
- Strong problem-solving and analytical skills
- Enthusiastic, methodical and eager to learn
- Excellent attention to detail
- Strong Maths and Science GCSEs
- Degree in IT, Science or a related subject would be advantageous
- Good communication and organisational skills
- Able to work independently and prioritise workload effectively
Hours, Salary and Benefits for the Software Support Technician:
- £26,000 - £28,000 (dependent on experience)
- Monday to Friday 9am to 5:30pm
- Based in Brighton
- 20 days annual leave + bank holidays, increasing with service
- Company pension
If you're looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we'd love to hear from you.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Software Support Technician in Brighton employer: First Recruitment Services Careers
Join a dynamic and supportive team as a Multi-Skilled HVAC Engineer, where your expertise will be valued in a thriving business that prioritises employee development and customer satisfaction. With a strong focus on innovation and quality, we offer a collaborative work culture, competitive benefits, and opportunities for professional growth across diverse commercial sites. Experience the unique advantage of working in a company that not only invests in your skills but also fosters a positive environment for problem-solving and teamwork.
Contact Details:
First Recruitment Services Careers Recruitment Team
