A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.
This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.
You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.
A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.
As a 2nd Line Support, your key responsibilities will include:
Occasional travel to customer sites across the UK
Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
Replicate and document bugs clearly for development teams
Act as a trusted contact via phone, email, and service desk
Contribute to the knowledge base to support continuous team improvement
Requirements for the 2nd Line Support:
A valid UK driving license
Experience working with Linux CLI (troubleshooting and administration)
Strong communication skills - able to engage both technical and non-technical stakeholders
A customer-first approach with a genuine desire to deliver positive outcomes
Highly organised with excellent time management
A proactive, self-motivated approach with the ability to work independently
Benefits for the 2nd Line Support:
25 days holiday + extra day off on your birthday
Company pension
Training and development opportunities
Volunteering days
Company car (if eligible for insurance)
Hybrid working (after successful 3-months’ probation)
This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between...
2nd Line Support employer: First Recruitment Services Careers
Join a dynamic and supportive team as a Multi-Skilled HVAC Engineer, where your expertise will be valued in a thriving business that prioritises employee development and customer satisfaction. With a strong focus on innovation and quality, we offer a collaborative work culture, competitive benefits, and opportunities for professional growth across diverse commercial sites. Experience the unique advantage of working in a company that not only invests in your skills but also fosters a positive environment for problem-solving and teamwork.
Contact Details:
First Recruitment Services Careers Recruitment Team
