Call Handler in Crawley

Call Handler Crawley

We are seeking a reliable and customer-focused Call Handler to join our clients team based in Crawley. You will be the first point of contact for patients and healthcare professionals, handling calls, emails, and online enquiries with professionalism and empathy.

Key Responsibilities

• Answer incoming calls promptly and provide clear information.
• Schedule, amend, and cancel appointments accurately.
• Process referrals and requests from healthcare professionals.
• Verify patient details and authorisation status.
• Respond to emails and online messages in a timely manner.
• Escalate urgent queries appropriately.
• Maintain accurate records and support administrative tasks.
• Adhere to GDPR and confidentiality policies.

Person Specification

• Previous experience in customer service, call centre, or healthcare administration is preferred but not essential.
• Strong communication and organisational skills.
• Proficiency in Microsoft Office.
• Ability to work under pressure in a fast-paced environment.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services.
• Access to the UK\’s largest employees discount platform.
• Specialist medical assistance and support hotline.
• Weekly pay.
• Hundreds of gym discounts.
• 24/7 access to mental health crisis support and counselling.

If you are immediately available and looking for a role as a warehouse operative apply now!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability