At a Glance
- Tasks: Deliver top-notch IT support to VIP users in a fast-paced environment.
- Company: Join First Recruitment Group, a leader in connecting talent with opportunity.
- Benefits: Competitive pay, flexible hours, and a chance to work with senior leadership.
- Other info: Great opportunity for career growth and skill development in a dynamic setting.
- Why this job: Make a real impact by providing essential support to key stakeholders.
- Qualifications: Customer service skills and experience in IT support for senior users.
The predicted salary is between 40000 - 45000 £ per year.
Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment. Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026.
Role Purpose:
- Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experience.
- Operate across L1–L3 support, combining Service Desk, remote, and onsite support across Warrington and other locations.
- Act as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partners.
- Support end-user devices, applications, collaboration tools, networks, and meeting room technologies.
- Contribute to service improvement, knowledge sharing, training materials, and adoption of new or improved services.
This is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel.
Job Role Responsibilities:
- Provide high-touch support to VIP users, ensuring professional, responsive service.
- Manage incidents and service requests via ServiceNow in line with SLAs and ITIL best practice.
- Deliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration tools.
- Provide onsite and field-based support, including executive meetings and business-critical activities.
- Support Teams Rooms, AV, and meeting room technologies.
- Diagnose and resolve hardware/software issues, device configuration, onboarding/offboarding, and refresh activities.
- Act as hands-and-eyes support for 2nd/3rd line teams and external partners.
- Collaborate with internal teams to maintain service continuity and support new service rollouts.
- Produce knowledge articles, guides, and short-form training content; contribute to continuous service improvement.
- Maintain asset records and support compliance and IT security activities.
Experience / Skills / Knowledge / Qualifications:
- Strong customer service and stakeholder management skills, with experience supporting senior/VIP users.
- Proven experience across Service Desk, EUC, or VIP support (L1–L2 + complex issue handling).
- Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardware.
- Experience with ITSM tools (e.g. ServiceNow) and SLA-driven environments.
- Knowledge of Teams Rooms, AV, video conferencing, and telephony systems.
- Experience with SharePoint and automation tools (Power Automate, Power Apps, Power BI, Chatbots).
- Experience creating user guides, training materials, or digital content.
- Working knowledge of SCCM, Intune, Active Directory, networking, and Azure.
- Strong problem-solving skills with the ability to perform under pressure.
- Ability to communicate technical concepts clearly to non-technical users.
- Proactive, resilient, and improvement-focused mindset with strong ownership and accountability.
- Willingness to travel and support multiple locations.
Desirable:
- Experience providing field-based support across multiple locations.
- ITIL Foundation or equivalent.
- Project delivery exposure or PRINCE2.
Company information:
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for VIP IT Support Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
IT Support Engineer in Warrington employer: First Recruitment Group
At First Recruitment Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and inclusivity. As a VIP IT Support Engineer in Warrington, you will enjoy the benefits of working in a fast-paced environment, with opportunities for professional development and the chance to make a significant impact by supporting senior leadership and key stakeholders. Our commitment to diversity and equal opportunities ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what First Recruitment Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges First Recruitment Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at First Recruitment Group!
✨Direct Apply to First Recruitment Group
Let's not forget to apply directly through the First Recruitment Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at First Recruitment Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at First Recruitment Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at First Recruitment Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
