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- Tasks: Lead and motivate a dynamic telesales team to achieve outstanding results.
- Company: Join First Recruitment Group, a people-first company that values diversity.
- Benefits: Competitive salary with commission opportunities and a supportive work environment.
- Why this job: Make a real impact by developing sales talent and driving team success.
- Qualifications: Experience in telesales and team leadership is essential.
- Other info: Great opportunity for career growth in a vibrant and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Hands-on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.
Responsibilities
- Interact with and motivate the Telesales team; operate call coaching, call listening, second-voice closing and sales training.
- Monitor productivity levels of the Desk Sales / Telesales team; report daily to the Sales Manager on areas for improvement.
- Provide coaching reports on staff daily, weekly and monthly based on metrics defined by Sales Operations.
- Manage lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri; liaise with Sales Manager to manage FTE resources, holiday cover and phone coverage.
- Maintain individual performance files for each Telesales agent with weekly reports on areas of concern, excellence, coaching needs, attitude and standards.
- Assist Sales Manager to develop and execute sales booster days monthly to drive take-up and exceed stated targets.
- Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
- Enforce and maintain standards within the office—dress code, attendance, timekeeping, personal phone usage, tidiness and behaviour standards.
- Hold a reduced % new business target to be achieved monthly; eligible for commission payment upon achievement.
Key Performance Indicators
- Maintain call & productivity statistics at team & individual level.
- Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
- Adhere to targets for FTE availability, staff cover during breaks and holiday periods.
- Continuously develop the sales teams—improve sales techniques, closing methods, conversion rates, reduce churn and increase retention.
- Accountable for maintaining adherence to standards within the sales team.
Experience
- Telesales background within a sales environment.
- Experience of leading a team.
- ISP (Internet Service Provider) background is beneficial.
Company Information
At First Recruitment Group we understand just how important it is to secure the right people. Our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Sales Team Leader in Stoke-on-Trent employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with their team and customers. This will help you tailor your answers and show that you're a great fit for their vibe.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in telesales and team leadership. Think about specific examples where you’ve motivated a team or improved performance, and be ready to share those stories.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you’re genuinely interested in the role and the company. Ask about their coaching methods or how they measure success within the sales team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re serious about joining the team.
We think you need these skills to ace Sales Team Leader in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! We want to see how you can motivate and elevate a team, so share any relevant experiences that highlight your passion for driving results.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your telesales experience and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at First Recruitment Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific numbers related to your previous team's performance, such as conversion rates and productivity levels. This shows you understand the importance of data in driving results.
✨Showcase Your Coaching Skills
Prepare examples of how you've motivated and developed your team in the past. Think about specific coaching techniques you've used, like call listening or second-voice closing, and be ready to explain how these methods improved performance.
✨Understand the Company Culture
Research First Recruitment Group and their values. Be prepared to discuss how you can contribute to maintaining standards within the office, such as dress code and attendance. Showing that you align with their culture will make you a more attractive candidate.
✨Plan for the Future
Think about how you would develop individual coaching plans for team members. Be ready to share your ideas on how to execute monthly sales booster days and improve overall team performance. This demonstrates your proactive approach and commitment to continuous development.
