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- Tasks: Lead and motivate a dynamic telesales team to achieve outstanding results.
- Company: Join First Recruitment Group, a people-first company that values diversity.
- Benefits: Competitive salary with commission opportunities and professional development.
- Why this job: Make a real impact by coaching and elevating your team's performance.
- Qualifications: Telesales experience and leadership skills are essential.
- Other info: Enjoy a vibrant work environment with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Hands-on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.
Main Duties:
- Interact with and motivate the Telesales team.
- Operate call coaching, call listening, second voice closing and sales training.
- Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the Sales Manager any areas for improvement.
- Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.
- Manage lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri liaising with Sales Manager to manage FTE resources, holiday cover and phone coverage.
- Maintain individual performance files for each Telesales agent with weekly reports on areas of concern, areas of excellence, additional coaching areas, attitude and standards.
- Assist Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.
- Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
- Enforce and maintain standards within the office, specifically but not limited to dress code, attendance and time keeping, personal phone usage and tidiness and behaviour standards.
- Telesales Team Leader will also hold a reduced % new business target to be achieved monthly which will be eligible for commission payment upon achievement.
Key Performance Indicators:
- Maintain Call & Productivity Statistics at team & individual level.
- Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
- Adherence to targets for FTE availability, staff cover during breaks and holiday periods.
- Continual Professional Development of the sales teams, improving sales techniques, closing methods, improvement of conversion rates, reducing churn and increasing retention.
- Accountable for maintaining adherence to standards within the sales team.
Experience:
- Telesales background within a sales environment.
- Experience of leading a team ISP (internet Service Provider) is beneficial.
Company information:
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Sales Team Leader in Stafford employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader in Stafford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with their team and customers. This will help you tailor your answers and show that you're a great fit for their vibe.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in telesales and leadership. Think about specific examples where you motivated a team or improved performance, and be ready to share those stories during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about their sales strategies or how they measure success. It’s a great way to demonstrate your enthusiasm and get a feel for what they value in a Sales Team Leader.
✨Tip Number 4
Apply through our website! We make it super easy for you to connect with us and land that dream job. Plus, it shows you’re serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Sales Team Leader in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Team Leader role. Highlight your experience in telesales and any leadership roles you've had. We want to see how you can motivate and elevate a team, so don’t hold back on those achievements!
Showcase Your Coaching Skills: In your application, emphasise your coaching and training experience. We’re looking for someone who can develop others, so share examples of how you've helped team members improve their performance or skills.
Be Results-Driven: We love numbers! Include specific metrics or KPIs you've achieved in previous roles. Whether it’s improving conversion rates or reducing churn, showing us your impact with data will make your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at First Recruitment Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've monitored productivity levels in your previous roles and how you’ve used data to drive performance improvements.
✨Showcase Your Coaching Skills
Prepare examples of how you've motivated and coached a team in the past. Think about specific instances where your coaching led to improved performance or morale, and be ready to share these stories.
✨Understand the Role
Familiarise yourself with the responsibilities of a Telesales Team Leader. Be prepared to discuss how you would manage lunch and break rotas, and how you would ensure coverage during core business hours.
✨Demonstrate Your Leadership Style
Think about your leadership approach and how it aligns with the company’s values. Be ready to explain how you maintain standards within a team, including dress code and attendance, while still fostering a positive work environment.
